Cannot pair XR15 voice remote with cable box

Good evening user_c38zz3 👋 I hope you're coming off a great weekend, and thanks for taking the time to let us know about the trouble you're having with your XR15 remote. Everything with your TV service pretty much starts and ends with your remote control, so I want to help make sure you're able to get this paired!

I know you mentioned working on this through chat already, but can you try each of these following methods and let me know if you're able to make any progress? To pair the XR15 remote with an X1 TV Box, follow these steps:

1. Press the voice button while pointing at the TV Box and follow the on-screen instructions.
   
   OR
   
   1. Hold the Xfinity and Info buttons for five seconds until the remote light changes from red to green.
   2. Enter the three-digit on-screen pairing code.
   3. After pairing, follow the on-screen steps to set up power, volume, and input control for your TV.
   
   For TV control, press the Xfinity button, then go to Settings > Remote Settings > Voice remote pairing.