1 Message
Cannot get new box to activate
Spent 1.5 hours on "chat" and it still doesn't work. So here's the basic question that I can't seem to get answered. The instructions for the box say to hook up coax cable from box to wall. But we don't have coax cable outlets - new house and everything is wifi (Xfinity set it all up, so they should know...). Anyway, I need to know if I have the right kind of box that will "talk" to the box upstairs for TV stuff or not. And course I can't get anyone on the phone to actually speak to.
XfinityArmand
Official Employee
•
1.9K Messages
11 months ago
Hi there @user_b6koo8! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can today. No worries! You have reached out to the right team to get this taken care of. Please feel free to shoot us a private message so that we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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