MFJ_PDX's profile

New Poster

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3 Messages

Wed, Feb 17, 2021 8:00 AM

Can Xfinity remote "Channel" button be programmed to only scroll among Favorites?

I figured out how to program the Guide so that it only shows my Favorite channels.  However, when I'm watching TV and change channels on the Xfinity remote with the Channel up/down button, it will advance to the next numeric channel, not the next Favorite.  To effectively channel surf among your Favorites, you have to keep popping out to the Guide.

 

Does anyone know a way to program the remote or box so that the Channel button only advances among my Favorites, and skips the channels that are not on my Favorites list?  Thanks!

Responses

Accepted Solution

Official Employee

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216 Messages

4 m ago

As of right now, there is no way to program that as of yet. However, it is great feedback and a feature I feel could be added in the future. 🙂 I will be sure to pass it along. 

Visitor

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1 Message

Ye, please make that a feature.  It is a very useful and much needed use of a channel scroll, but please make it a setting so one also can scroll all channels as well.

Official Employee

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338 Messages

4 m ago

Hello and Happy Wednesday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

 

Going forward, I don't know of any specific programing in regard to the channel +/- buttons toggling only to your Favorites list but I can see what other documents/options there are to help! To confirm, what is the exact model type to the Xfinity remote in question?

 

You're also welcome to send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!

New Poster

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3 Messages

4 m ago

Thanks.

 

So to close out the original question, there is no way to program the remote's Channel button to only scroll through Favorite channels, correct?

Official Employee

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211 Messages

4 m ago

We are always happy to forward customer feedback as we are always looking for ways to evolve and improve our products and services! You can also submit feedback online here https://comca.st/37nnzfw.

 

Here is a link that provides an overview of our voice remotes including the XR15 https://comca.st/37pXNHH.

 

If you would like additional assistance, we are happy to help! Please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

 

New Poster

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3 Messages

4 m ago

It is the XR15 v2-UQ remote.

 

Thanks for any suggestions.  If it's not possible now, I'd like to submit it as a feature request.  I seems like something that would be a fairly straightforward software update to add as a feature option.

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