New Poster
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3 Messages
Can Xfinity remote "Channel" button be programmed to only scroll among Favorites?
I figured out how to program the Guide so that it only shows my Favorite channels. However, when I'm watching TV and change channels on the Xfinity remote with the Channel up/down button, it will advance to the next numeric channel, not the next Favorite. To effectively channel surf among your Favorites, you have to keep popping out to the Guide.
Does anyone know a way to program the remote or box so that the Channel button only advances among my Favorites, and skips the channels that are not on my Favorites list? Thanks!
Accepted Solution
CCKorie
Problem Solver
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1.1K Messages
4 years ago
As of right now, there is no way to program that as of yet. However, it is great feedback and a feature I feel could be added in the future. 🙂 I will be sure to pass it along.
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user_JosephC
Problem Solver
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369 Messages
4 years ago
Hello and Happy Wednesday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I don't know of any specific programing in regard to the channel +/- buttons toggling only to your Favorites list but I can see what other documents/options there are to help! To confirm, what is the exact model type to the Xfinity remote in question?
You're also welcome to send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!
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MFJ_PDX
New Poster
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3 Messages
4 years ago
Thanks.
So to close out the original question, there is no way to program the remote's Channel button to only scroll through Favorite channels, correct?
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XfinityAlyssaA
Official Employee
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1.9K Messages
4 years ago
We are always happy to forward customer feedback as we are always looking for ways to evolve and improve our products and services! You can also submit feedback online here https://comca.st/37nnzfw.
Here is a link that provides an overview of our voice remotes including the XR15 https://comca.st/37pXNHH.
If you would like additional assistance, we are happy to help! Please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
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MFJ_PDX
New Poster
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3 Messages
4 years ago
It is the XR15 v2-UQ remote.
Thanks for any suggestions. If it's not possible now, I'd like to submit it as a feature request. I seems like something that would be a fairly straightforward software update to add as a feature option.
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user_82e4d0
Visitor
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2 Messages
4 years ago
Any news on this functionality? This is something other companies do like Dish network, my brother is disabled and I bought him a universal remote with only power on, channel up/down, volume up/down and he can do those simple commands but it would make it much easier to pick only his favorite channels ( about 25 ) to loop through with the channel up/down button rather than the hundreds he has to go through now. Please for all disabled and elderly customers make this happen.
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user_e44f6d
Visitor
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2 Messages
4 years ago
{edited for violating forum guidelines} she's only been able to watch ONE channel since we got an updated cable box with HD
(edited)
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CCTambrey
Gold Problem Solver
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3.4K Messages
4 years ago
This is an old, inactive thread that we will be closing at this time. If you are having troubles and need support, please create a new topic of your own here on this board detailing your issue so that the community and our support representatives can assist.
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