Visitor
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4 Messages
Can not pair XR15V2 remote
I have a brand new XR15V2 remote. I am unable to get the volume button and voice remote button to work. I have reset the remote with A and D buttons followed by 981. I have started the pairing process and it stalls at Scanning for Devices. WhI am also unable to generate a 3 digit pairing code.
XfinityJeniece
Official Employee
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4.6K Messages
3 hours ago
Hey there, @user_wbunze, thanks for reaching out through Xfinity Forums regarding your remote. I can understand how frustrating that is, especially with a brand-new remote. If the XR15V2 is getting stuck on “Scanning for Devices” after the 981 reset, are you able to control the X1 box at all with the remote, such as changing channels or opening the guide, or are none of the buttons responding?
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user_wbunze
Visitor
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4 Messages
3 hours ago
OMG!!! It worked! Up until today, the three digit code never displayed. I have spent over 4 hours with two remotes trying to get it to work. Thank you so much for your help!! 🎉
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user_wbunze
Visitor
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4 Messages
2 hours ago
All set. Thanks again!
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XfinityCarolyn
Official Employee
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505 Messages
2 hours ago
Thanks for allowing me to review your account. We confirmed that your issue has been resolved. I'm happy to hear that this worked for you. Please remember that if you need anything else or if you have any other questions, feel free to author a new post, and we will be happy to assist 24/7.
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