can no longer set t v to go off after 1 hour under the power saver / preferences/ device setting

It's about 6 yrs old I think

. I think i'ts O.K. now.

After It went off after 4 hours 1 day, and I turned T.V. back on, the caption read" you saved 4 hours energy... bla bla.

And to the right of it there was  " info" . I clicked on it and it showed me something about power preferences.

When I clicked on THAT, it gave me the choice of power saving after 1 or 4 hours.

UPDATE .....

It reverted back to 4 hours for the power saver. I called comcast and explained. They said it reverted to 4 hour only in Nov 2017. Hmmmm . That's interesting since I just started having this problem in May 2018.

I did a test. I shut off T.V. using " all power" button. Waited 10 mins. Turned it back on etc. There was the usual caption that I'd saved 10 mins of power etc.

And AGAIN I clicked on the info button to the right of that caption.

I got the choice of having the power go off after 1 hour or 4 hours again.

so far it's working for the 1 hour option.

.

I'm not sure Redbone12. I keep testing to see if it really does shut off after 1 hour by going to power saver and shutting it down .

Then I wait 5 mins, turn T.V. back on and start all over again.And it works but I get the feeling they are trying to phase the 1 hour choice out.  

I use the 1 hour shutoff feature mostly when i go to sleep at night. That's when I turn on a music channel really low and fall asleep to it. 

Good luck to you!

Same thing happened to me so I followed your instructions and was able to set it back to 1 hour but the next day it again reverted back to 4 hours.   any ideas on what can be done from here?

Hope you can get a better answer than I did! Please let me know what happens!!

Thanks for your help Cario!   I will use the info you gave me to see if it works.   So far Xfinity has been unable to help me.

Will update later.   thks again!

RobertWY- thanks for the link .... I just now saw it... 

Redbone- you are saying what I've been thinking but too chicken to say out loud.

NO CLUE!! ha ha Some agents are knowledgeable and some aren't.

Wish i could cut the cord completely .... Am thinking about just keeping internet service as there is no one else who offers it where I live .

GAH!! I'm a gosh darn T.V. addict... ha ha

Hey- venting is good for the soul... No apologies necessary.

Ok, thanks!

Redbone- Yeah the agent on the phone said it changed nov 2017 but I am experiencing the same as yourself.

What's the deal? 

Oh well.... 

Actually I have given up on Xfinity.   I have called them 3 times and once on a chat line and they have NO CLUE.  Telling me things like my tv may be old (which it isn't) and to call my tv manufacturer etc.    They wanted to send out a technician to my house and I told them nothing is broken and all connections are tight.    I ended up telling them to just forget about it and I will try and figure this out myself.   All I know is someone at Xfinity made a change to the power saver functions and never informed the proper people within their company in case people like you and me and I am sure many others who might inquire as to what happened and why.    This is getting quite frustrating and although its not really a big deal its the principal.

Sorry for the venting but I will continue the hunt for answers.     Will update you with any info I can get.    Thanks!

Cario....I read the link but that was effective Nov of 17.    I have been using the 1 hour function since mid March of this year.

Am I missing something here?

Cario....If I ever get to the bottom of this I will let you know.   Thanks for your help!

The selection to change this was removed several weeks ago. Everynight the x1 rests by itself and updates to the latest sw (by design) and the setting reverts to 4 hours. If you press info after it powers back up, you can change to 1 hour. It will only stay at 1 hour until it resets overnight. It is so frustrating how simple features like this are broken everytime new software is released.  Not sure how the software is validated,  but I am a software manager and if I did this I would have serious consequences.  I could understand if this happened once, not every software release. Another thing that broke is the guide. You can only highlight the 3rd line. If you scroll up or down the whole guide moves. I swear the guide behavior changes with every release. The guide should only change when you reach the top or bottom and then it should scroll all 4 lines at once. That is how every other guide I have used works. I could keep complaining about bugs, but my x1 box just locked up and I need to reset it:)