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mfranch88
20th Anniversary celebration
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26 Messages

Wednesday, September 11th, 2024 5:49 PM

Can I access cloud recordings from the Roku Xfinity Stream app?

Was looking to possibly get an X1 box with 20hrs of cloud recording. If I do, can I then also access the cloud recordings from my Roku via the Xfinity Stream app?

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2 months ago

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XfinityEricB

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2 months ago

 

mfranch88 To confirm, our DVR service is stored on the DVR, but the cloud storage can be accessed without needing a DVR itself. Are you trying to also get the recordings on the TiVo's with the cable cards? If you just want cloud storage, you wouldn't need an X1 DVR, but would need an X1 box as cable cards wouldn't have access to the cloud storage of the recordings. 

 

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mfranch88

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26 Messages

2 months ago

I realize the tivo and x1 cloud recordings are 2 totally separate items and not compatible with each other. At some point, I will probably phase out the TiVos. Therefore, I was hoping X1 cloud recordings could be accessed from other devices like roku and fire sticks (w/ xfinity stream apps)

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XfinityEricB

Official Employee

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1.7K Messages

 

mfranch88 That is possible, and you would just need to add cloud storage for that. Did you want to move forward with just adding cloud storage to the account, or that and an X1 box. You can keep the 2 cards for the TiVo's either way. 

 

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2 months ago

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mfranch88

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26 Messages

If possible, I would like to add JUST cloud storage to my account, but also keep my tivo cable cards active.

What would the cost be to add JUST cloud storage. And how much would I get; 20hrs, 150hrs. etc?

assuming if I add just cloud storage and no x1 box, I would then access these recordings through the xfinity stream app (on my Roku and/or firestick). Is this correct too?

(edited)

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2 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

 

mfranch88 all great questions. Let's pull up your account in our direct messages and go over all those details. Please send us your full name and complete address:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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