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user_7y6z16
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Sunday, July 28th, 2024 2:17 AM

Cablebox Software Update Failure

Trying to watch tv. Message came up that says “software update is in progress” doesn’t move past 0% after 5 - 6 minutes it says “we’ve run into a problem here, give us a call” but doesn’t list a number and can’t exit the screen. Displays Download Status: No Gateway Found

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2 months ago

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XfinityMarcus

Official Employee

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996 Messages

4 months ago

user_7y6z16 thank you for reaching out, we would be happy to assist you with your equipment concerns. Is this issue still ongoing?

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waltbeal

Regular Visitor

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5 Messages

Software update screen frozen

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2 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, waltbeal, Thanks for reaching out through Xfinity Forums regarding the issues with your software update. Have you tried doing a restart on the box to see if that helps?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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