Visitor

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1 Message

Monday, June 22nd, 2026 8:23 PM

Cable is out in my neighborhood

Neighborhood cable is out and I cannot connect to anyone at xfinity.  If I call the service number it says the wireless customer I called is not available at this time and the website is useless

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Visitor

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1 Message

2 days ago

Same here. I cant contact comcast by phone or online. 

Visitor

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4 Messages

2 days ago

Is the cable out at [Edit: Address Removed]

(edited)

Visitor

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4 Messages

is the cable out downtown st augustine

Official Employee

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2.7K Messages

 

user_gh89pl, As many others in the thread have reported, we had some issues with the Xfinity TV service. We worked quickly on our end to get this cleared up. The service should be back up and performing as expected. How is everything on your end today? 

 

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Visitor

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3 Messages

2 days ago

Same here in Leisure Knoll and their outage map wont load, pathetic customer service.

Visitor

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4 Messages

Will not answer phone, worked on my tv for 30 minutes atleast send out a message!!!!

Visitor

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2 Messages

2 days ago

What is going on with Comcast outage again!!!! and canot call xfinity by phone as it disconnects immediately! 

Visitor

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2 Messages

Why can you not get ahold of anyone to find out why Xfinity has no Service no customer service to call and find out why or what is going on!

Official Employee

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2.9K Messages

 

user_k3uqr1 Welcome to our community forum! You've reached the perfect place to get help with your Xfinity account and services. You can find instructions to troubleshoot TV issues through the Xfinity app here: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app. We had a confirmed service issue that has since been resolved. How is your service doing at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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3 Messages

2 days ago

Same here in West Hartford,Ct. ,No Tv but i have int. and phone,tried to call them but i get 2-3 rings then a busy signal on both numbers. [Edited: Keep it clean]

(edited)

Visitor

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3 Messages

BACK ON,ALL IS WELL AGAIN,LOL

Visitor

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1 Message

2 days ago

Mine is out as well and unable to contact them. Are you in nj?

Visitor

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4 Messages

2 days ago

What state, I'm in fl

Official Employee

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2.2K Messages

5 hours ago

user_ojqgeo thank you for alerting us to your video service concerns. There was a known issue at that point in time, but have things since resolved for you?

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