Visitor
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1 Message
Cable is not loading
Hello, my cable is not loading all it keeps saying is there seems to be some trouble.
Visitor
•
1 Message
Hello, my cable is not loading all it keeps saying is there seems to be some trouble.
XfinityDemitrius
Official Employee
•
1.8K Messages
2 years ago
Hey @user_5d54b0,
Thank you for taking the time to reach out to us via our Xfinity Community Support forums. We would be more than happy to look into the issues you are experiencing with the Xfinity Video service. Do you happen to receive any type of error code or error message that starts with XRE-XXXXX or RDK-XXXXX in order to help us identify and pinpoint where the issue is? Please let us know in your next reply and we hope to hear from you soon.
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