1 Message
Cable box
I have multiple records, pictures of temperatures, according to your cable box reading well over 140°F. I do not feel this is safe as it was installed by one of your professionals. There is burn marks on my furniture. I have tried to call, internet message, or whatever service you try to offer. This is completely unacceptable. Also kind of ironic anytime I try to take customer service on this, page just happens to become unfound with an error.
XfinityArmand
Official Employee
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1.8K Messages
3 months ago
Hi there @user_l3ujfh! Thank you so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to assist in any way that we can in addressing your service concerns. No worries! You have reached out to the right team to help get things squared away. It sounds like the device may be over heating. Is the piece of furniture you have the device placed in well ventilated? We are glad to take a closer look at this and get you a replacement. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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