Contributor
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35 Messages
Cable box
Lately I have had my cable box pop up a message asking me if I'm still watching? I have my box to update between midnight and 2 am. I can binge watch on one channel. What would cause this message? Just started recently. Received two messages now.
CCMarcella
Problem Solver
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352 Messages
1 year ago
That is definitely a great question! While you are enjoying your shows and movies, the system will automatically ask if you are still watching because it thinks that it is idle, since you have not touched the remote or made any changes to what you are watching.
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cadhead
Visitor
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8 Messages
1 year ago
Can you please add an "OFF" selection to the screen saver?! I paid for my service 24/7, idle is not an option!
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user_ddc321
Visitor
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2 Messages
1 year ago
I agree, please add an off selection to the screen saver. It is ridiculous that we pay so much and cannot control this.
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Rustyben
Expert
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24.6K Messages
1 year ago
this is the new 'nap' feature that Comcast decided to put in disregarding the existing menu of screen saver that itself has a 5 hour limit. the 4 hour is essentially the same if not worse in that it turns off the tuner so that the buffer is lost and not building. It can't be turned off and is fully implemented by Comcast in the set top box's firmware updates.
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