U

Visitor

 • 

3 Messages

Saturday, December 25th, 2021 10:33 PM

Closed

Cable box

My cable box keeps resetting. I just upgraded to a 4K box and when i use the voice remote or anytime I put on a football game, the box resets. I thought it may be the remote and a tech came out and replace remote and it still is doing it.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

3.3K Messages

4 years ago

Hey there, @user_6fe27b, thanks for reaching out through Xfinity Forums! We would be happy to help you with your new 4K box. I apologize you are having issues with the box resetting! We are big football fans in my household and I know how frustrated we would be if it was resetting during the big game! We are here to help! Have you done any other troubleshooting besides replacing the remote? 

Visitor

 • 

3 Messages

@XfinityJeniece only other troubleshooting is the daily unintended resetting and also we unplugged the box to restart

Official Employee

 • 

271 Messages

I apologize for these frustrations. We definitely want to help. Does the reset happen on all channels / at all times or is it related to specific channels and times? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

Anytime I use the voice remote. It even occurs with the replacement remote

Official Employee

 • 

1.4K Messages

Thank you for letting us know. Let's take a deeper look at your signal to see if it is the box or something else. Please private message me your full name and full service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here