Visitor
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3 Messages
Cable box
My cable box keeps resetting. I just upgraded to a 4K box and when i use the voice remote or anytime I put on a football game, the box resets. I thought it may be the remote and a tech came out and replace remote and it still is doing it.
XfinityJeniece
Official Employee
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769 Messages
5 m ago
Hey there, @user_6fe27b, thanks for reaching out through Xfinity Forums! We would be happy to help you with your new 4K box. I apologize you are having issues with the box resetting! We are big football fans in my household and I know how frustrated we would be if it was resetting during the big game! We are here to help! Have you done any other troubleshooting besides replacing the remote?
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