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user_6fe27b
1st Topic

Visitor

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3 Messages

Saturday, December 25th, 2021 10:33 PM

Closed

Cable box

My cable box keeps resetting. I just upgraded to a 4K box and when i use the voice remote or anytime I put on a football game, the box resets. I thought it may be the remote and a tech came out and replace remote and it still is doing it.

Question

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Updated 

4 years ago

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XfinityJeniece

Official Employee

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3.3K Messages

4 years ago

Hey there, @user_6fe27b, thanks for reaching out through Xfinity Forums! We would be happy to help you with your new 4K box. I apologize you are having issues with the box resetting! We are big football fans in my household and I know how frustrated we would be if it was resetting during the big game! We are here to help! Have you done any other troubleshooting besides replacing the remote? 

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user_6fe27b

Visitor

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3 Messages

@XfinityJeniece only other troubleshooting is the daily unintended resetting and also we unplugged the box to restart

4 years ago

0

XfinityMary

Official Employee

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271 Messages

I apologize for these frustrations. We definitely want to help. Does the reset happen on all channels / at all times or is it related to specific channels and times? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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user_6fe27b

Visitor

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3 Messages

Anytime I use the voice remote. It even occurs with the replacement remote

4 years ago

0

XfinityWilliam

Official Employee

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1.4K Messages

Thank you for letting us know. Let's take a deeper look at your signal to see if it is the box or something else. Please private message me your full name and full service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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