Hi @dtworth! Thanks for using the Xfinity Forum to let us know you're having issues with your cable box. I'm sorry for the inconvenience this may be causing, and I want to help get this resolved for you as soon as possible. Just checking in to see if you had a chance to review @Rustyben's comment?
Are you receiving any error codes or messages on the channels you can't view? Are you able to do any troubleshooting with the My Account App?
Responses
Rustyben
Expert
•
24K Messages
6 m ago
change channel. does sound come on? more than one set top box in the home?
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ComcastChe
Official Employee
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6.1K Messages
6 m ago
Hi @dtworth! Thanks for using the Xfinity Forum to let us know you're having issues with your cable box. I'm sorry for the inconvenience this may be causing, and I want to help get this resolved for you as soon as possible. Just checking in to see if you had a chance to review @Rustyben's comment?
Are you receiving any error codes or messages on the channels you can't view? Are you able to do any troubleshooting with the My Account App?
0
0