dtworth's profile

New Poster

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1 Message

Mon, Dec 7, 2020 6:00 PM

cable box

Cable box shows channel line up but unable to veiw any channels

Responses

Rustyben

Expert

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24K Messages

6 m ago


@dtworth wrote:

Cable box shows channel line up but unable to veiw any channels


change channel. does sound come on? more than one set top box in the home?

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @dtworth! Thanks for using the Xfinity Forum to let us know you're having issues with your cable box. I'm sorry for the inconvenience this may be causing, and I want to help get this resolved for you as soon as possible. Just checking in to see if you had a chance to review @Rustyben's comment? 

Are you receiving any error codes or messages on the channels you can't view? Are you able to do any troubleshooting with the My Account App? 

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