Visitor
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3 Messages
Cable Box Major Delay
I recently switched over from Hulu Live TV to X1 because I grew tired of the large streaming delay when watching live sports.
Much to my surprise and disappointment my new cable box has the exact same ~45 second delay compared to everyone else I know with AT&T cable. The weirdest part is that the cable box is literally further behind than the Xfinity Stream app. I have a wireless cable box but it is connected to my 1.2 GB/s modem via ethernet.
Has anybody found a solution for this problem? I am obviously pretty pissed off with how terrible the cable delay is considering the only reason I switched was to not be 45 seconds behind on sporting events.
CCAaron1
Problem Solver
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954 Messages
4 years ago
Hello @user_15380a. I am sorry to hear there is a delay in your cable services. I would love to assist you with that, along with anything else you may need assistance with. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the direct message icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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mattmoore4ua
Visitor
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1 Message
4 years ago
You won't get an answer on why there is a delay... You need to switch your box to model number RNG150N. This box gives you an analog signal which will not be delayed. The reason your box is delayed is due to Xfinity making most of their boxes cloud-based. Essentially this is making your box just an internet streaming device which will give you worse delay than if you were using the Xfinity Stream app or the website. Best of luck to you that your nearest store has a box for you.
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user_f865af
Visitor
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2 Messages
4 years ago
I am disconnecting my services due this issue. My “live” sports entertainment has been ruined and a technical support agent pretty much hang up on me after telling me he doesn’t understand what the issue is.
goodbye Xfinity - can’t say it’s been a pleasure.
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user_rtchurb
Visitor
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8 Messages
4 years ago
I am currently having the same delay issue. TV box is 30-45 second behind the TV app. I even had a tech come out to the house. He said there wasn't anything he could do. This issue just started in the last 6 months. Help out xfinity!
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GRBU2
Contributor
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76 Messages
3 years ago
I have this same issue - 45-60 delay. Friends and family text me things (like sports) that happen before I even have a chance to watch it on TV. This is a fairly recent issue - last month or so.
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