1margery1's profile

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Tue, Jun 23, 2020 11:00 AM

Cable Box in my living room

I'm trying to get better picture quality on the nex cable box that was installed yesterday.  I called yesterday when the problem started yesterday after the technician left yesterday.  The person that I talked to tried to fix the problem but couldn't the said he had sent a message to he department that could fix the problem.  Said they would call me back that never happened.  I called this morning and whoever I talked to tried to fix the porblem and then said someone from the other department would call me back in approx 40 minutes no one called me back after 1 1/2 hous.  I tried to call again and was put on ho.d for more thatn 1 hour and no answer.  So my question is when will have my good picture quality restored?


Accepted Solution




4.3K Messages

1 y ago



Welcome to the Xfinity Forum and thank you for posting your questions here. We sincerely apologize for the inconvenience that you have experienced. Assuming you are watching an HD version of the channel in question, you can modify the resolution on your Xfinity television box manually with your Xfinity remote. In order to make that change you can press the following button sequences:


  • For 720 resolution - "Exit, Exit, Exit, 720"
  • For 1080 resolution - "Exit, Exit, Exit, 1080"


Please let us know if you continue to experience this issue or have any additional questions. 


Diamond Problem Solver


25.9K Messages

1 y ago

Are you maybe watching an SD channel? Sorry your post is lacking any detail about your setup to tv, what channel etc

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