Contributor
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775 Messages
Bug - Saying “Youtube” no longer launches Youtube app.
This has been happening intermittently for a little bit now.
now it looks like a permanent bug.
Saying “Youtube” always used to launch the YouTube app.
Now it opens to a page with a description of YouTube.
Bug that needs to be fixed.
X1 4k box.
XfinityAirelle
Official Employee
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2.7K Messages
4 years ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
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bjh_21
New Poster
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4 Messages
4 years ago
I too started experiencing this bug recently. In addition, I used to be able to use the remote's keypad to spell out the first few letters of "Youtube" to open the app as well, but that stopped working at least a month ago.
With the loss of the keypad method and now voice control, the only option I've found to open the app is to press the XFINITY button on the remote, scroll over to the APPS menu and hit ok/enter, then scroll down to Youtube and hit ok/enter.
The ironic part is that, once the app opens, you still get the temporary tip at the top of the screen that reads: "Next time, try saying "Youtube" into your voice remote to open the app" (or something to that effect)...
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