AAXXAA's profile

Contributor

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747 Messages

Thu, Sep 23, 2021 9:05 PM

Bug - Saying “Youtube” no longer launches Youtube app.

This has been happening intermittently for a little bit now.

now it looks like a permanent bug.

Saying “Youtube” always used to launch the YouTube app.

Now it opens to a page with a description of YouTube.

Bug that needs to be fixed.

X1 4k box.

Official Employee

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476 Messages

2 m ago

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

AAXXAA

Contributor

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747 Messages

@XfinityAirelle 

Can’t we just talk here so others can see the resolution if you have a resolution?

i think the resolution would be to let the developers know about this bug, unless they already know.

Official Employee

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476 Messages

We would like to do some account specific troubleshooting that will require us to obtain your account information. For your safety, we do not want to disclose that information publicly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
AAXXAA

Contributor

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747 Messages

This shouldnt require any of that. Can you just let someone know YouTube voice command is broken?

New Poster

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4 Messages

2 m ago

I too started experiencing this bug recently.  In addition, I used to be able to use the remote's keypad to spell out the first few letters of "Youtube" to open the app as well, but that stopped working at least a month ago.

With the loss of the keypad method and now voice control, the only option I've found to open the app is to press the XFINITY button on the remote, scroll over to the APPS menu and hit ok/enter, then scroll down to Youtube and hit ok/enter.

The ironic part is that, once the app opens, you still get the temporary tip at the top of the screen that reads: "Next time, try saying "Youtube" into your voice remote to open the app" (or something to that effect)...

AAXXAA

Contributor

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747 Messages

@bjh_21 Yep same exact thing here.

Surely at least one developer has to use Yotube on the X1 and notice this.

One boss or manager.

anyone.

New Poster

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2 Messages

Same thing, though with Netflix instead of YouTube. Very annoying, hopefully someone at Xfinity reads these things. 

Official Employee

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143 Messages

Hello @wifihll! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having concerns with your services, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
AAXXAA

Contributor

 • 

747 Messages

@bjh_21 

today i went in to the xfinity app and did a troubleshoot refresh on my modem.

then did a system refresh on my main cable box.

seems to have fixed the “YouTube”issue.

”Netflix works too”

AAXXAA

Contributor

 • 

747 Messages

@wifihll

today i went in to the xfinity app and did a troubleshoot refresh on my modem.

then did a system refresh on my main cable box.

seems to have fixed the “YouTube”issue.

”Netflix works too”

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