Boost TV signal?

I have Xfinity's bundled service. We have 3 TVs, all of which are on wireless receivers. (We have a fourth receiver that's connected by ethernet cable to the router and is not hooked up to a TV, which I gather acts as the base sending unit.) The TV that is furthest from the base unit has problems with the signal, often freezing, losing the signal, etc. It isn't really feasible to move the router or base unit, or the TV. Is there some sort of signal extender I can get to boost the signal to the third TV? I assume it would have to feed off the wired cable box, and not the router itself, which would mean the ordinary wifi extenders wouldn't help. Or am I guessing wrong?

Responses

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user_37ff37

Visitor

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5 Messages

2 years ago

I should have also asked "Is there a way to boost this signal?"

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CCMike1

Official Employee

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933 Messages

Hi @user_37ff37, thanks for reaching out. It sounds like you may benefit from an xFi pod. xFi Pods are devices that can be paired with a compatible xFi Gateway to create a mesh WiFi network in your home. Pods help eliminate areas where WiFi coverage drops or is weak, also known as "dead spots." They provide extended, more consistent WiFi coverage throughout your entire home. Here's a link with more information xFi Pod - MikeB

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I no longer work for Comcast.

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2 years ago

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user_37ff37

Visitor

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5 Messages

2 years ago

Hi Mike--

I was looking at something like that, but they hook up to the wireless router and extend the wifi signal, right? On my system, there is a separate TV receiver that's connected directly to the coax cable that comes in from the wall. (There's a coax splitter that divides the incoming coax between the TV receiver and the wifi router.) My understanding is that the wireless TV signal comes from the TV receiver, not from the wireless router, right? If that's right, don't I need to boost the TV signal and not the router signal? Or can I hook the Pod up directly to the TV unit to boost only the TV signal?

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XfinityPaula

Official Employee

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1.2K Messages

To make sure I have a clear understanding the TV that is the furthest away is having issues with the wireless internet connections (connecting to the home internet/wifi connection) or with the Xfinity TV service from the cable box? The wireless internet signal to the TV (smart/wifi ready TV) would be from your home internet network connections.

It may help us to see your cable devices and network connections to have a clear understanding and view to the services as well to make sure we provide you with the correct details. Could you please send us a direct message with your name and service address?

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_37ff37

Visitor

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5 Messages

2 years ago

I don't have a Chat icon. I have a Direct Messaging icon, but when I click on that it just says there are no conversations.

My setup is as follows: The coax cable comes in from the wall to a splitter. One leg goes to the Xfinity wifi router, the other leg goes to a large TV box. (Both of these legs are coax.) When we had the system installed, I wanted all the TVs to be wireless. At first they told us one of the TVs had to be wired to the TV box, and the rest could be wireless. But the tech ended up giving me the TV box and the rest are now wireless. My understanding was that the TV box is where the wireless TV signals are sent from, and he gave me an extra wireless TV box.

I just disconnected the wifi router from the coax cable, and the TV signal went out. So I reconnected the wifi router and disconnected the coax cable from the TV box, and I'm still getting signals to the TVs. So clearly I am missing something...

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CCLayla

Gold Problem Solver

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259 Messages

Thank you for getting back with us!

At the top of this page, there should be a small direct message icon to the left of a bell icon. If you could click that direct message icon, then the pencil and paper icon should appear across from the Conversations heading. That's where you'll type "Xfinity Support" in the "To:" line and there should be an official blue check next to "Xfinity Support."

I no longer work for Comcast

2 years ago

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user_37ff37

Visitor

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5 Messages

2 years ago

I did a little digging. What I've been referring to as the "TV box" is in fact an "X1 TV Box", S/N PAD202164035. That's the one that's connected to the coax splitter. Each of the three TVs has an "X1 TV Box" too, but the S/Ns all start with M. One of them is MD1949BNF824.

I also have a "voice and data modem," TECHNICOLOR CGM4140COM Serial #: 1033BF8EBBDF. This is on the other leg of the coax splitter.

Right now I have the X1 TV Box S/N PAD202164035 disconnected and powered off, and the TVs are working (although I'm not watching the far TV enough to see how well the signal is holding up). So i have no idea what this box is supposed to do...

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Boost TV signal?

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