stinga's profile

Regular Visitor

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13 Messages

Friday, December 17th, 2021 4:55 AM

Closed

BlueTooth available in options erratically, mostly not available ....

The blue tooth option is sometimes there and sometimes not.  When it is not there, I sometmes can restart the box and it comes back but sometimes it doesn't. Regardless, one should not have to reboot the device every morning in order to get bluetooth capability back. 

Seems like it randomly happens after the daily reboot of the device?

The resolution (sometimes.... restart the box) will erratically work but rebooting the device takes TIME,,, too much time to have to reboot the box every morning to get bluetooth connection back ....

What is up with that Xfinity folks? You think there might be some firmware code that is not completing and disables the bluetooth, maybe if there was already a profile for bluetooth and it gets deleted every time the box reboots automatically at 4:00 or so every morning??? 

Very frustrating every morning to power on the bluetooth headset and it won't connect; look at options on xfinity and there isnot even a bluetooth option present unless you reboot the box ...... waste of a cup of coffee to have to reboot box .....!!!!

Official Employee

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974 Messages

3 years ago

Hi there, @stinga, thank you for reaching out to us on our Xfinity Forums and bringing your Bluetooth concerns to us. I agree, a daily restart on your end should definitely not be needed. What device are you attempting to connect using Bluetooth?

Regular Visitor

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13 Messages

3 years ago

AfterShokz Trekz Titanium headphones. I’m pretty sure that the problem is not with them as they have never been an issue and I have reset them. 
The issue is noticed after scheduled daily restart of the tuner but not every day. 
The blue tooth option doesn’t appear in the settings but usually will after a manual restart. The tuner has been replaced but problem still occurs. 

Problem Solver

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1.4K Messages

Thank you for that information. Do you have any other Bluetooth devices you can test to see if the same thing happens? You said the Bluetooth settings sometimes completely disappear however, correct? Does this seem to take place only after the update?  

I no longer work for Comcast.

Regular Visitor

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13 Messages

Also have connected Apple AirPod Pro earbuds but I don’t use them because can’t control volume with them. 
Again, the problem is not with the Bluetooth devices. The issue is that in Settings/Device Settings/Audio most mornings Bluetooth Devices is not even in the list. The only items there are Audio Language (SAP) Reset and HDMI Audio Output. 
If I restart the tuner (X1 4K DVR) Bluetooth Devices appear in settings and previously connected devices are in the Previously Connected list. 

Problem Solver

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1.4K Messages

Thank you for that information, so the setting just disappears after an update and reappears when you reset your TV, but it happens a lot. You said it doesn't seem to happen every day, can you give me more specifics on when it has happened? 

I no longer work for Comcast.

Regular Visitor

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13 Messages

I guess that the system does a scheduled restart every morning somewhere around 2AM and it seems that every morning, I have to restart the system to be able to have the bluetooth option to connect to.  It is getting really tiring to have to reboot every morning just to get bluetooth to work. I have a roommate (spouse) and they do not like their morning programming of news programs to have to be interrupted for me to restart the system to be able to use bluetooth (and hear)!!! 

Seems like the tech support folks should easily be able to duplicate this by doing the same thing that I do.  Try to connect with a previously connect bluetooth device; bluetooth not appearing in the options under devices . audio . and restrating to see it reappear.  It seems as though Xfinity Support might want to put some effort into testing this issue. I am not the only one who is experiencing this anomally. Google search shows others that have the same issue. HELP!!

Regular Visitor

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13 Messages

Looks lke this has been going on for quite awhile ..... https://forums.xfinity.com/conversations/x1/bluetooth/602dadf4c5375f08cdd94248 

I have not been able to find any previous solutions listed on any of the issues that were opened on this..... 

 Surely there are others who are having this problem with connecting on a regular basis via bluetooth.....

Regular Visitor

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13 Messages

3 years ago

Any progress in figuring out a resolution to this other than manually doing a restart of the tuner?

Official Employee

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2.8K Messages

Thank you for taking the time to reach out here on our Xfinity Forums. Can you tell me if you are experiencing the same issue with headphones or if you are trying to connect a different device via bluetooth? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

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13 Messages

Headphones, and the problem is with the tv box software apparently because a restart of the box will bring the Bluetooth OPTION back in the menu. The box has been replaced and the replacement has same issue. 

Official Employee

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2.8K Messages

Thank you for confirming that for me. I'd like to do a little more in depth troubleshooting with you. Please send us a direct message to "Xfinity Support" with your full name and address to get started.

 

To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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13 Messages

I sent name and address along with tv screen images showing without Bluetooth options, restart, and with Bluetooth options. 

Problem Solver

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493 Messages

Hi! Just wanted to thank you for allowing us to assist you with the Bluetooth issue you were having with your DVR. I'm glad we were able to address the issue and that things are working as they should now! As I stated, before if you ever run into any other issues or have any other questions, please don't hesitate in reaching back out to us. 

I no longer work for Comcast

Regular Visitor

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4 Messages

3 years ago

OMG! I'm glad I found this thread. I've been trying to come up with a solution for my 82 year kinda deaf mom. Could not find anything bluetooth related in the menu. I'll try rebooting it tomorrow to see if it comes up. I can see that any hope of a connected headset will vanish pretty much daily. My mom's tech skills are tested with the dumbest flipphone on the market. Trying to explain how to reset the box other than unplugging it for 30 seconds would be in vain. It's sad that Comcast can't figure out a stable solution for this. The amount of money they rake in from us could pay the national debt off (sarc). The technical replies on this thread come from the woefully inadequate serfs at the so called tech lines. Good luck to all with this..

Visitor

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1 Message

3 years ago

I keep having this same problem occasionally ever since Fall 2021.  After the overnight system update and restart, my 4K X1, currently on version 147.0.1, comes up with no bluetooth connectivity.  There isn't even a Bluetooth option under Device Settings>Audio.  If you say "Bluetooth" into the remote control, it will take you to the bluetooth settings page.  However, the page reads "Bluetooth hardware is not available."  If I go to Help>Restart, the system will come back up with Bluetooth.  I just power cycle the soundbar and it connects right back up.  I just don't understand what the nightly update is doing to overwrite the hardware settings to make the hardware not see the bluetooth or disable it or why just some of these updates cause this.  It only happens to me once or twice every couple of week.  It just happened again today - overnight update 2022.05.20 was scheduled for 4am on my box.

Official Employee

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695 Messages

Hello @chazz_play, thank you for reaching out to us. We are well aware of this concerns, our engineers are working on a resolution. I apologize for any inconvenience or frustrations caused. Did you have any other questions or concerns that I can assist you with?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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