Regular Visitor
•
13 Messages
BlueTooth available in options erratically, mostly not available ....
The blue tooth option is sometimes there and sometimes not. When it is not there, I sometmes can restart the box and it comes back but sometimes it doesn't. Regardless, one should not have to reboot the device every morning in order to get bluetooth capability back.
Seems like it randomly happens after the daily reboot of the device?
The resolution (sometimes.... restart the box) will erratically work but rebooting the device takes TIME,,, too much time to have to reboot the box every morning to get bluetooth connection back ....
What is up with that Xfinity folks? You think there might be some firmware code that is not completing and disables the bluetooth, maybe if there was already a profile for bluetooth and it gets deleted every time the box reboots automatically at 4:00 or so every morning???
Very frustrating every morning to power on the bluetooth headset and it won't connect; look at options on xfinity and there isnot even a bluetooth option present unless you reboot the box ...... waste of a cup of coffee to have to reboot box .....!!!!
CCValerie
Official Employee
•
974 Messages
3 years ago
Hi there, @stinga, thank you for reaching out to us on our Xfinity Forums and bringing your Bluetooth concerns to us. I agree, a daily restart on your end should definitely not be needed. What device are you attempting to connect using Bluetooth?
0
stinga
Regular Visitor
•
13 Messages
3 years ago
AfterShokz Trekz Titanium headphones. I’m pretty sure that the problem is not with them as they have never been an issue and I have reset them.
The issue is noticed after scheduled daily restart of the tuner but not every day.
The blue tooth option doesn’t appear in the settings but usually will after a manual restart. The tuner has been replaced but problem still occurs.
7
0
stinga
Regular Visitor
•
13 Messages
3 years ago
Any progress in figuring out a resolution to this other than manually doing a restart of the tuner?
7
0
SloRide
Regular Visitor
•
4 Messages
3 years ago
OMG! I'm glad I found this thread. I've been trying to come up with a solution for my 82 year kinda deaf mom. Could not find anything bluetooth related in the menu. I'll try rebooting it tomorrow to see if it comes up. I can see that any hope of a connected headset will vanish pretty much daily. My mom's tech skills are tested with the dumbest flipphone on the market. Trying to explain how to reset the box other than unplugging it for 30 seconds would be in vain. It's sad that Comcast can't figure out a stable solution for this. The amount of money they rake in from us could pay the national debt off (sarc). The technical replies on this thread come from the woefully inadequate serfs at the so called tech lines. Good luck to all with this..
0
0
chazz_play
Visitor
•
1 Message
3 years ago
I keep having this same problem occasionally ever since Fall 2021. After the overnight system update and restart, my 4K X1, currently on version 147.0.1, comes up with no bluetooth connectivity. There isn't even a Bluetooth option under Device Settings>Audio. If you say "Bluetooth" into the remote control, it will take you to the bluetooth settings page. However, the page reads "Bluetooth hardware is not available." If I go to Help>Restart, the system will come back up with Bluetooth. I just power cycle the soundbar and it connects right back up. I just don't understand what the nightly update is doing to overwrite the hardware settings to make the hardware not see the bluetooth or disable it or why just some of these updates cause this. It only happens to me once or twice every couple of week. It just happened again today - overnight update 2022.05.20 was scheduled for 4am on my box.
1
0