rc84's profile

Regular Visitor

 • 

2 Messages

Friday, March 1st, 2024 3:47 AM

Closed

Blue screen says no software to execute

Blue screen frozen on no software to execute 

Official Employee

 • 

2.4K Messages

9 months ago

Hey there, @rc84 thanks for reaching out through Xfinity Forums regarding the issue with your TV. We would be happy to help you with troubleshooting your connection. When are you getting this error message, when watching live TV? Have you tried restarting your box by unplugging it, waiting for 30 seconds, and then plugging it back in?

1 Message

tried unplugging still will nitwork

Official Employee

 • 

2.2K Messages

Thanks for trying to reset the cable box, @user_nypi2n. The Xfinity app can also be very handy in this situation. You can troubleshoot and send signals to the cable box among other things. The app run tests on your service and resolves most problems. Is this error coming up when the box is first starting up or are you able to watch a show and then it happens? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

7 months ago

How do you resolve? We unplugged and plugged back the cable outlet and still same thing 

forum icon

New to the Community?

Start Here