Hey there, @rc84 thanks for reaching out through Xfinity Forums regarding the issue with your TV. We would be happy to help you with troubleshooting your connection. When are you getting this error message, when watching live TV? Have you tried restarting your box by unplugging it, waiting for 30 seconds, and then plugging it back in?
Thanks for trying to reset the cable box, @user_nypi2n. The Xfinity app can also be very handy in this situation. You can troubleshoot and send signals to the cable box among other things. The app run tests on your service and resolves most problems. Is this error coming up when the box is first starting up or are you able to watch a show and then it happens?
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XfinityJeniece
Official Employee
•
2.2K Messages
7 months ago
Hey there, @rc84 thanks for reaching out through Xfinity Forums regarding the issue with your TV. We would be happy to help you with troubleshooting your connection. When are you getting this error message, when watching live TV? Have you tried restarting your box by unplugging it, waiting for 30 seconds, and then plugging it back in?
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user_lyhvai
1 Message
6 months ago
How do you resolve? We unplugged and plugged back the cable outlet and still same thing
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