Hello, user_ypk0gk. Thank you for reaching out to our team on Forums. You may just need to restart your cable box by going into the menu (Xfinity button) and selecting "Settings>Device Settings>Power Preferences>Restart". Please be aware that if you have an active recording in progress, the recording will be interrupted, so you may need to wait until the show ends, but if you are not recording anything, you can do it right away. Please let me know if that helps.
@user_ypk0gk It has now disappeared from the screen? That is usually a message from the TV saying what the input the TV is currently on. It is weird that it didnt go away right away.
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XfinityGabby
Official Employee
•
1.5K Messages
5 months ago
Hello, user_ypk0gk. Thank you for reaching out to our team on Forums. You may just need to restart your cable box by going into the menu (Xfinity button) and selecting "Settings>Device Settings>Power Preferences>Restart". Please be aware that if you have an active recording in progress, the recording will be interrupted, so you may need to wait until the show ends, but if you are not recording anything, you can do it right away. Please let me know if that helps.
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