Regular Visitor
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1 Message
Black and white only
Have replaced the primary x1 box, and the hdmi cable. Have swapped ports and the picture is still only black and white. Apps like Netflix are in color. What do I try next?
Regular Visitor
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1 Message
XfinityPeterH
Official Employee
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1.8K Messages
4 years ago
Hello @Chrisrinaldi1 and thank you for letting us know the steps you have already taken and troubleshooting steps you have taken for the black and white on your Primary X1 Box. That would be very frustrating not being able to view everything in full color. I know I would be reaching out as well if I was in your shoes too. Rest assured you are in good hands with our team of experts to work alongside of you and make sure we come up with the correct resolution together till the end.
Please send me a private message by clicking on my name at the top of this message "ComcastPeterH". This will open a new page where you will be able to see a button that said send message. Make sure to include your full name and compete service address so we can get to work right away. Thank you!
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Rustyben
Expert
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24.6K Messages
4 years ago
have you connected a DVD player etc to the same HDMI port to be sure it is working? is the HDMI cable on both ends firmly seated? (you will feel and hear a click as it locks fully into place.
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