Visitor

 • 

1 Message

Wednesday, October 5th, 2022 1:37 AM

Closed

Bally Sports Southwest

Can’t get Bally Sports Southwest channel - 637. Just get error message that channel won’t load. Can stream it through the xfinity app. Please fix asap

Expert

 • 

24.6K Messages

3 years ago

box has probably already rebooted for overnight updates. working now? 

Official Employee

 • 

2K Messages

3 years ago

Thank you for reaching out to our community forum, @user_1d1409 and I appreciate you checking in, @Rustyben :). Are you able to view the channel at this time? If not, what troubleshooting steps have you tried so far? 

Visitor

 • 

2 Messages

2 years ago

Prior to 11/15/2022 I was able stream Bally Sports Southwest (channel 637 in my area) to my PC. Now it does not show up in my list of channels to stream (the "Watch TV Online" menu selection from the new/current webpage) and will not let me record the high school football game on 11/18/22 7PM to my DVR. I have reset my set top box and have cleared my web browser cache and still have the same issues. Please note there has not been any prior warning that I am aware of on Xfinity changing their services with regards to Bally Sports Southwest so, needless to say, I am perplexed.

Visitor

 • 

2 Messages

@ahernag​ OK I am replying to my own post which means things have changed. Now both issues I highlighted have been fixed.

Good Job Xfinity!

Note: Not an Xfinity employee nor related to any ;)

Contributor

 • 

473 Messages

Awesome! I'm glad that this was able to get resolved! We would want to follow up tomorrow to make sure that this is still going good for you.

I no longer work for Comcast. 

Official Employee

 • 

2.1K Messages

Hi there @ahernag!  Just following up with you.  How are things going at this time?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here