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user_25b011
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Thursday, April 13th, 2023

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Auto-tuning to channel on startup help

Everytime I power on my cable box it auto tunes to channel 806 instead of staying on the last channel watched. I've had this box for 4 years and it never did this. I cannot find the setting to switch it back. Comcast's answer to me was instructions on how to change the default guide view. This isn't a guide issue, so you can imagine my frustration. Can anyone help me, please? Thank you.

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2 years ago

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CCValerie

Official Employee

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974 Messages

2 years ago

Hi there, @user_25b011, thank you for coming to our Xfinity Forums Community for assistance. I can understand how frustrating it would be to have one particular channel appear every time you turn on your TV. Is this a channel that you watch regularly or has been a favorite before?

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user_5a91ee

Visitor

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2 Messages

2 years ago

I have had this issue for about a week.

I found a suggestion on the Roku community to delete the channel.

My channel was on my favorites list. I removed it and the last channel watched was there at startup.

I tested on other channels, and it still worked.

I added the channel back to my favorites and the last channel watched was still there.

I waited overnight to make sure it worked when I turned on the tv and the last channel watched was there.

3

user_25b011

Visitor

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5 Messages

 It seemed to have resolved itself on its own,  it if it happens again, I will definitely try this. Thank you!

(edited)

2 years ago

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XfinityArmand

Official Employee

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2.3K Messages

Hi there @user_5a91ee!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and want to make sure that your service concerns are addressed.  No worries!  You have reached out to the right team, and we are going to get things squared away for you.  So that we can take a look at what is going on for you, please feel free to shoot us a private message.  

 

To send a "direct message" / "private message" message to Xfinity Support:

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 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

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 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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2 years ago

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user_1bff2a

Visitor

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2 Messages

Mine just started doing this too. It always starts on Fox News.

Anyone get this fixed ?

2 years ago

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