Auto Extend Still Availabe?

Auto Extend is In case an auto-extendable program you’ve scheduled to record runs over the scheduled time, Auto Extend will automatically extend your recording by 90 minutes and end once the program is over. Game recordings run 15 minutes after the end of the game to account for post-game activities. It should still be available have you recently made changes to your service? 

Is Auto Extend something I need to enable for it to work, or does it happen by itself?  

It is something you need to set up. Please visit https://comca.st/3GeAUXn and let me know if this helps explain the process of extending the recording. 

So Auto Extend does not exist anymore, witness the fact that the Boston/Houston baseball game stopped recording in the 8th inning.  It used to AUTOMATICALLY RECORD until the event was over.  

This feature was changed several years ago. My brother-in-law got pretty upset with me for missing OT on our football game one year they were down for Thanksgiving. You have to select the option to extend when setting your recording options. That said, if you record every game, you can choose this setting just once, and it will auto extend for every game. 

@LeeSoFL,The option on time available to auto extend depends on the length of the original program. If the program is 30 minutes, you'll see an option to extend for 3 minutes. If it's a longer program, like a sporting event, you'll see the longer time available to extend. This feature cannot be changed in any of the DVR settings, and is just a rule of the recording options. Hope this helps!

@LeeSoFL I’m not sure about that. This is quoting their website…..

@LeeSoFL we’ve recently had trouble with Bruins games so I looked at their web store and it doesn’t say they don’t have it anymore.

Why is there no answer to the simple question "Why doesn't auto-extend seem to work any more? "  Auto-extend stopped working for me during the world series and has not worked since. Search everywhere on xfinity and information does not come easy.

The auto extend feature should be working still. You can use the following link https://comca.st/3kM7ZRD to verify the features available and you have to set it up when you set up the recording for the program, however, some programs may not have the feature available to them. 

Well, it isn't.  It has not shown up as a "feature" of any event in the last many months.  For example, this coming Saturday's NCAA game, "Penn State at Michigan State" has the standard record options.  No auto-extend is mentioned when setting it to record.

Hi @wanderer4

Thank you for reaching out to share your experience with us on this Auto Extend feature. I would be happy to dive into further and see what we can figure out together. Please send me a Peer to Peer message so that I can gather some account details. 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Same for me and they want to take the conversation private with me also like they have something to hide.  Fix your system!  This something you've done at Comcast, not something we as customers have done. Ok

I only noticed Auto Extend as an option for sports...but it was definitely a differentiator for Xfinity!   Can we get a straight forward explanation as to why it is no longer available?  IF there were problems with the feature, and Xfinity is working on it, great...but I highly recommend bringing it back!

@flash333​ Comcast customer service apparently thinks of every issue as a user issue and apparently doesn't have a method to see the "forest for the trees" and recognize that an issue reported by multiple users is a software issue that developers/engineers need to address.  When you attempt to report something like this, they want to know who you are, what equipment you're using, etc. when the issue isn't a "me" issue, it's a "them" issue.  Put shortly, they don't care enough to do good customer service.  I've recently had the same issue with a Sixers or Phillies game after it seeming having gotten better.

@flash333. I checked my references and it states that "if" a program in auto extendable it will extend 90 minutes and games go another 15 minutes to account for post game activities. I am going to look into this to get more specifics and follow up. Thanks for the details on your specific recordings!

Hello @MIKEYDUBS23. I'm sorry to read that you're experiencing this issue with Auto Extend. That is not the experience we want for you.

How Auto Extend should work, is in the event that an auto-extendable program you’ve scheduled to record runs over the scheduled time, Auto Extend will automatically extend your recording by 90 minutes and end once the program is over. Game recordings run 15 minutes after the end of the game to account for post-game activities.

If this feature isn't working for you and you are sure that the program you have chosen is auto-extendable, we can help. When our official employees invite you to a private chat, this is to best assist you. We ask for your name and a few account details so that we can find your account and troubleshoot directly with your equipment, and if needed, link any ticket we need to open for tech to your account. Inviting you to a private chat does not indicate that we think the issue you are experiencing is with you. 

I'll be glad to get to the bottom of the Auto Extend issue you're having. We want to make sure you are able to take full advantage to all the features available to you with your services!

To begin, please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
6. Press Enter to send your message

@flash333. I did some digging and our X1 team is currently looking at ways to troubleshoot and handle auto extend issues as we do not have a a specific path. I can look into putting in a manual ticket for you and go from there. Let me know when you have time as sometimes the system requires a reboot of devices to process the ticket.