LeeSoFL's profile

Contributor

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377 Messages

Fri, Oct 22, 2021 10:32 PM

Auto Extend Still Availabe?

Is the auto extend recording feature still in effect? Used to just say auto extend enabled for a sports program, now I don’t see anything regarding that.

Official Employee

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3K Messages

3 m ago

Greetings, LeeSoFL. Thanks so much for taking the time to post here in the community! 

 

Take a look at this for me: https://comca.st/3C8MOQm. Is that the feature you're wondering about?

LeeSoFL

Contributor

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377 Messages

3 m ago

No. The feature I’m talking about automatically extended sports programs if they ran over the time allotted. It used to say auto extend enabled. It is not auto pad or auto play next episode. It was called auto extend.

Official Employee

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485 Messages

Auto Extend is In case an auto-extendable program you’ve scheduled to record runs over the scheduled time, Auto Extend will automatically extend your recording by 90 minutes and end once the program is over. Game recordings run 15 minutes after the end of the game to account for post-game activities. It should still be available have you recently made changes to your service? 

 

 

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LeeSoFL

Contributor

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377 Messages

Is Auto Extend something I need to enable for it to work, or does it happen by itself?  

Official Employee

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238 Messages

It is something you need to set up. Please visit https://comca.st/3GeAUXn and let me know if this helps explain the process of extending the recording. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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LeeSoFL

Contributor

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377 Messages

So Auto Extend does not exist anymore, witness the fact that the Boston/Houston baseball game stopped recording in the 8th inning.  It used to AUTOMATICALLY RECORD until the event was over.  

Official Employee

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289 Messages

This feature was changed several years ago. My brother-in-law got pretty upset with me for missing OT on our football game one year they were down for Thanksgiving. You have to select the option to extend when setting your recording options. That said, if you record every game, you can choose this setting just once, and it will auto extend for every game. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

3 m ago

For those posting from Comcast, have you worked there for just a week or two?  "Auto Extend" is totally different than "Change Start/Stop time" and it is not a feature that changed several years ago, it changed within the last couple weeks!!!

Looks like another great feature Comcast added and then took away-for some reason.  I suppose "Smart Resume" will be next.

LeeSoFL

Contributor

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377 Messages

3 m ago

Why do some shows offer the option to "modify" and add 3 minutes to a program, while others offer the least amount of time at 30 minutes. 

Why would there be a difference in extend time from one program to another?

(edited)

Official Employee

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289 Messages

@LeeSoFL,The option on time available to auto extend depends on the length of the original program. If the program is 30 minutes, you'll see an option to extend for 3 minutes. If it's a longer program, like a sporting event, you'll see the longer time available to extend. This feature cannot be changed in any of the DVR settings, and is just a rule of the recording options. Hope this helps!

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nickyvt

Frequent Visitor

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22 Messages

3 m ago


Recording Start Times: The DVR is synced with the TV listings. If a network starts a program a minute earlier than the on-screen program guide's scheduled time, the DVR will miss that first minute, unless you program the DVR to start a minute early. Start times may be adjusted on the Record Options screen. Learn more about changing the start or stop time of a recording on your X1 DVR.

Auto Extend: In case an auto-extendable program you’ve scheduled to record runs over the scheduled time, Auto Extend will automatically extend your recording by 90 minutes and end once the program is over. Game recordings run 15 minutes after the end of the game to account for post-game activities.

LeeSoFL

Contributor

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377 Messages

3 m ago

But Comcast said the Auto Extend feature is no longer a festure.

nickyvt

Frequent Visitor

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22 Messages

@LeeSoFL I’m not sure about that. This is quoting their website…..

nickyvt

Frequent Visitor

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22 Messages

@LeeSoFL we’ve recently had trouble with Bruins games so I looked at their web store and it doesn’t say they don’t have it anymore.

Regular Visitor

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5 Messages

Why is there no answer to the simple question "Why doesn't auto-extend seem to work any more? "  Auto-extend stopped working for me during the world series and has not worked since. Search everywhere on xfinity and information does not come easy.

Official Employee

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142 Messages

The auto extend feature should be working still. You can use the following link https://comca.st/3kM7ZRD to verify the features available and you have to set it up when you set up the recording for the program, however, some programs may not have the feature available to them. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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LeeSoFL

Contributor

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377 Messages

Well, it isn't.  It has not shown up as a "feature" of any event in the last many months.  For example, this coming Saturday's NCAA game, "Penn State at Michigan State" has the standard record options.  No auto-extend is mentioned when setting it to record.

Visitor

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1 Message

2 m ago

It is idiotic that xfinity does not provide the auto-extend feature that I had with DISH. Maybe I'll go back to Dish.

Visitor

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2 Messages

1 m ago

Having the same issue.  Have been recording the same team basketball games for MANY YEARS with no problem.  Now suddenly last week I missed the end of a game when the recording ended!  When I went in to check the team recording options, there is no longer any option to start early or late.  I now have to go into each individual game recording and extend it 30 minutes to make sure I don't miss anything. It is very common for sports to extend beyond the published schedule.  This needs to be fixed asap. 

Regular Visitor

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5 Messages

1 m ago

The feature is missing for me too, disappeared during the Red Sox playoff games. It shows up when I set a team recording but doesn't actually work when the recording is on. Would love to hear from someone knowledgeable at Xfinity, The page that they have referenced in the past is the standard vanilla information  throughout the web site, useless.

jim_r1

Contributor

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44 Messages

1 m ago

there were issues with this feature, it never worked right on a consistent basis. I guess they finally decided it was too hard to fix and deleted the feature.  so I always add 90 minutes to the end time for all live events. this works most of the time, some events (notably nascar races) can go later than that when it's raining, so be aware of this and add extra time, either by recording the event from the channel bar (the far left thing in the guide) which allows you to record the channel on a time basis, or by adding extra shows after the race should be long over, which you can delete later.

New Poster

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4 Messages

1 m ago

Okay...since all Comcast seems to be able to do is point to the same 'users manual language' ( "In case an auto-extendable program you’ve scheduled to record runs over the scheduled time, Auto Extend will automatically extend your recording by 90 minutes...")...answer this; why are sporting events no longer considered "auto extendable"?  Sitting here checking college basketball (men & women), college football, NHL, NBA, NFL, PL football, Auto racing, golf...NONE say they will be or can be auto extended!  If sporting events aren't auto extendable, what types of programs are?  Or need to be?

Official Employee

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238 Messages

Hi @wanderer4

Thank you for reaching out to share your experience with us on this Auto Extend feature. I would be happy to dive into further and see what we can figure out together. Please send me a Peer to Peer message so that I can gather some account details. 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Same for me and they want to take the conversation private with me also like they have something to hide.  Fix your system!  This something you've done at Comcast, not something we as customers have done. Ok

Visitor

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1 Message

I only noticed Auto Extend as an option for sports...but it was definitely a differentiator for Xfinity!   Can we get a straight forward explanation as to why it is no longer available?  IF there were problems with the feature, and Xfinity is working on it, great...but I highly recommend bringing it back!

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