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gizmo37
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44 Messages

Wednesday, October 18th, 2023 1:31 PM

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Audio dropping on all channels

Continuous audio dropping for several seconds on all channels.  Anyone else in the Atlanta area having this problem?  

Question

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Updated 

1 year ago

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XfinityKei

Official Employee

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1.1K Messages

1 year ago

Hi @gizmo37 Thanks for bringing your audio concerns to our attention. Have you tried any troubleshooting steps yet?  Can you check the connection to your tv, cable box and the wall outlet to ensure everything is finger tight and secure? 

Do you have any splitters connected that you could bypass to isolate if it's the issue? Have you tried swapping out your HDMI cord to see if the audio corrects itself? 

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gizmo37

Contributor

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44 Messages

I tried restarting and refreshing and that didn't help.  Then I tried moving the cable box and laying it flat and so far that seems to be working.

1 year ago

0

XfinityKatie

Official Employee

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744 Messages

@gizmo37 thank you for the update, that is good news things are working better for you now! Sometimes if you have your equipment near too many other electronic devices, it can interfere with the signal. We can follow up with you here again after a few days to ensure things have continued to hold up and you don't run into any issues again! Please update us if anything changes before we reach back out.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityGabby

Official Employee

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1.5K Messages

Hello, @gizmo37. We're following up to check how things have been working for you since we last reached out? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

gizmo37

Contributor

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44 Messages

Occasional audio drops but not like before.  

1 year ago

0

ccRuben

Retired Employee

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729 Messages

I am glad to hear your service has improved. Please let us know if we can help with anything else. 

1 year ago

0

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