Audio Dropouts

I took 4 boxes to the Xfinity store and swapped them out, thinking it may be the boxes. Audio still drops out on all.

@srube Thank you for confirming that you have already swapped out the boxes. I can understand how frustrating it is to try and watch your favorite show and have the audio cut out. It's important to me that we help you find a resolution. Is this happening on specific channels or all channels? The more information you can provide us the better we will be able to help you.

All channels this is happening.

Hello @srube, thank you for taking the time to reach out on social media. I rely on my cable daily and can appreciate you wanting it to work consistently. I'd be happy to run some troubleshooting for you today. Troubleshooting can also be done through the My Account App or online at https://www.xfinity.com/support/tv#troubleshooting.

To access your account, will you please send us a direct message with your full name and complete service address.

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