gskline's profile

Contributor

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26 Messages

Friday, November 26th, 2021 8:32 PM

Closed

Audio cuts out for a few seconds randomly

I noticed the audio has been intermittently cutting out for a few seconds.  This has been happening on multiple channels.  Anyone else experiencing this annoyance?

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Official Employee

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3.3K Messages

4 years ago

 Hey there, @gskline, thanks for reaching out through Xfinity Forums! We would be happy to help with troubleshooting your audio issues. I can definitely see how the audio cutting in and out would be frustrating. Are you getting any error messages or just issues with the audio? 

Visitor

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1 Message

4 years ago

I am also experiencing this issue, on multiple channels and on multiple boxes.  The screen just freezes for a couple of seconds and then goes to black for a couple of seconds before coming back on, no error messages. It gets frustrating when you are watching a live sports game and it happens multiple times.  We even have new boxes just installed not long ago and did a system refresh and still experience this.  I have noticed that it happens more in evenings and on weekends so I don't know if the higher traffic is causing it?  My needihood is only 5 years old so you would hope cabling would not be the problem.

Retired Employee

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1.1K Messages

@user_844e6f

 

Hey there! I'd love to help with your on going service issues. 

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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