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Anthxud20
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2 Messages

Saturday, December 30th, 2023 10:08 PM

Closed

Audio cut out

Same here watching CBS Boston channel 4 basket ball, down on the shore . Audio keeps sporadically cutting out and comes back on with a crackle sound , problem started about a week ago . Reading through the forum this is a long standing issue , if it can’t be resolved I’m sure another cable provider will be getting a call from me 

Question

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Updated 

11 months ago

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June_Ron

Regular Visitor

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2 Messages

11 months ago

We have had the same problem with CBS Boston for a  2 weeks.  Resetting everything has not helped.

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XfinityJoshuaG

Official Employee

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331 Messages

@June_Ron sorry to hear that. Please direct message us your full name and address so we can further assist.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message

11 months ago

0

XfinityAntoine

Official Employee

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1.4K Messages

11 months ago

Thanks for reaching out, Anthxud20! I'm so sorry you've been having audio issues. Are you still having the same audio issues today?

 

 

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LGCOURT

New Poster

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4 Messages

It's a wide spread problem through multiple towns in MA

https://nextdoor.com/p/b8BTnR8KR4_6?view=detail

11 months ago

0

Anthxud20

2 Messages

@XfinityAntoine​ yes, still having the same audio cut out on channel 4 CBS on both high def. station and digital 

11 months ago

0

XfinityJoshuaG

Official Employee

 • 

331 Messages

@LGCOURT So sorry to hear that. If you're having issues please send us a direct message with your full name and address.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message


11 months ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

11 months ago

That definitely sounds like a broadcasting issue with the CBS Network if it's with everything. I'd like to double-check on my end to be sure. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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