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Jenniferrrr
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Contributor

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51 Messages

Monday, October 24th, 2022 6:46 PM

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Are there any non-cloud X1 DVRs anymore?

I feel like all my troubles started when dvr recordings shifted to cloud. The lag, the stuttering, pixelation is ridiculous. Is this just what I’m stuck with? Or is there an option to not use cloud recordings?? 

Question

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Updated 

2 years ago

341

2

0

Rustyben

Expert

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24.6K Messages

2 years ago

here is how it works. IF you have a physical DVR in the home (XG1) then a request to record is made to that in-home DVR and at the same time to record in the cloud server DVR. If the home DVR is unplugged and does not record then the cloud recording will be shown on the in-home DVR just as if it were recorded remotely). 

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XfinityAirelle

Official Employee

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2.5K Messages

2 years ago

Hi there! Thanks for reaching out to us today! We are sorry to hear that you are having issues with your DVR recordings. Our awesome team will be happy to assist. 

 

Do you have any pixelation in the recordings, or is the issue with volume only? 

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Jenniferrrr

Contributor

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51 Messages

@XfinityAirelle​ When watching dvr recordings, yes I have pixelation, then black screen, then program starts playing from a previously watched point, or DVR asks if I want to delete it (as if I’ve finished the program, when I haven’t and recording has lots of remaining time)

2 years ago

0

XfinityJohnG

Official Employee

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1.6K Messages

That is very odd and sounds frustrating. I would be happy to troubleshoot that DVR issue from here if you could send me a direct message with the full name and complete address form your service.

 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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2 years ago

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