Fifty8732's profile

Visitor

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2 Messages

Sat, Jul 31, 2021 4:23 AM

Are 4k boxes back ordered?

I ordered a 4k cable box a few weeks ago. They told us to turn In our current box which we did, because they said our new box would be shipped to us with in 5 business days.

now we are on to a few weeks.

are the 4k cable boxes on back order? It would have been nice to have held onto our old box for a bit if we knew.

Responses

Official Employee

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146 Messages

2 m ago

Hello @Fifty8732 and thank you for your submission. Not getting your replacement equipment would be frustrating and never something we want for you to deal with. I know I would be reaching out looking for answers if I was in your shoes too! We are here and happy to help you get this resolved. Please send us a private message with your full name and service address. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to message us so we can assist you while keeping your information safe! Looking forward to helping you get to the bottom of your equipment. 

Visitor

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2 Messages

@XfinityPeterB done, thank you. Yea. It would be nice to have the box.

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