Visitor
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5 Messages
apps
Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.
Visitor
•
5 Messages
Can't log in to Apple or prime on one of my tvs for weeks.. Keeps saying someting went wrong , try again or not now. have reset, unplugged and all the advise previously given . looking for a solution.
XfinityPeterH
Official Employee
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2.9K Messages
2 months ago
Are you using a Smart TV or X1 box?
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user_e2ihfx
Visitor
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1 Message
2 hours ago
There is a widespread problem with apps (Paramount+, Apple TV, Prime, etc.) through Xfinity's TV boxes. They are unusable. Even the techs who come to the house report that their families are suffering from it, too. No word from Xfinity about this. When one engages live agents in chat, the live agents don't know anything about it. The virtual agent doesn't either.
Xfinity is inviting a major class action lawsuit and precipitous loss of customers because it is not communicating with customers about this issue. Xfinity has known about the problem for a long time, yet does nothing to fix the problem and does not publicly acknowledge the company's failures.
I am thinking about taking a position in the market that reflects things to come that will make 2025 look mild in terms of Xfinity's loss of customer base.
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