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BlueJeans07
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Rousing Reactor
Articulate

Contributor

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132 Messages

Wednesday, August 31st, 2022 12:32 PM

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APPS are not working on my TV --

I have tried to use a few apps on my TV and nothing happens, once I got and error - APPS 04033. I tried the Weather app  and the iHeart Radio app, nothing happened. I have tried using the Voice command and nothing happens, but the blue light comes on when I press the Voice button on my remote.  This just started this morning, 8/31/2022 so I don't know if neighbors are having same problem. I did a Refresh, it didn't help - I tried a System Refresh and it said my area is having a Video problem. I am in S. NH

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2 years ago

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user_c99cdb

Visitor

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1 Message

2 years ago

I have the same issue. I did troubleshoot and nothing changes. The only app I can access is Netflix. The site says there are no issues in my area. I live in Virginia.

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CCErika

Problem Solver

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339 Messages

Hey there, @BlueJeans07 and everyone else.Thank you for bringing this APPS-04233 error to our attention so we can work on this together. 

 

This happens due to an internal tuning error with the system. The service wrapper failed to force guide to tune to the requested content. The tuning service for Sports App returned the response code. Essentially one signal did not make the jump to the other signal and tell it what to do.

 

Other conditions that may populate this error include:

1. Parental locks on the content

2. The asset is not entitled meaning it is not available based on the subscriptions

3. A bad request sent to the service wrapper

4. Channel not found in the channel map or Video On Demand catalog

 

The current troubleshooting steps involve simply trying to access the content again or access the content via the guide as normal. If either of these steps fail, we recommend restarting the equipment.

 

When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh. The easiest way to restart your TV Box is to say “Restart TV Box” into your Xfinity Voice Remote. ( Source: Restart Your X1 Cable Box )

I no longer work for Comcast.

2 years ago

0

dadgren

Problem Solver

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977 Messages

2 years ago

Same problem in Western PA.

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dadgren

Problem Solver

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977 Messages

2 years ago

I'm seeing a error code RDK - 03033

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XfinityBillie

Official Employee

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2.8K Messages

@dadgren Thank you for reaching out to su here on our Xfinity Forums. I see that you had sent us a DM. Please remember unsolicited DMs are a violation of our Forums Guidelines. I will continue working with you in the DM you've sent. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

lostsoul89

Visitor

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1 Message

2 years ago

Same here. I'm in Sacramento, California.

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XfinityOrlandoM

Official Employee

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1.4K Messages

2 years ago

@BlueJeans07  

 

This link https://comca.st/3Re9EO2 has great information on troubleshooting, this app will also show if there is any known issue or service interuption in the area that we are working to resovle

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BlueJeans07

Contributor

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132 Messages

2 years ago

Additional Info:

I did the System Refresh ( not just a refresh ) and waited about an hour and tried the apps

again and they worked. I am not sure if it was the System Refresh or the problem just

worked it out. Maybe with so many complaining, it was an adjustment Xfinity had to

work out for everyone and all parts of the country. 

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CCAlisha

Problem Solver

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571 Messages

@BlueJeans07 Thank you very much for attempting to troubleshoot on your end. We also appreciate you taking the time to update the thread that your issue has now been resolved. If you have any further questions or concerns please create a new public post and either one of our awesome experts or employees will be happy to assist. 

I no longer work for Comcast.

2 years ago

0

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