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user_arristipus
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Sunday, November 3rd, 2024 10:47 AM

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Application Accessibility Issues

Received an "Oops Unfortunately this feature" message when attempting to access any Popular Apps options. I restarted the cable box, and even performed a system restore without success. What is the resolution? 

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Updated 

2 years ago

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Boxerluver

Visitor

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9 Messages

2 years ago

I am having the same issue.

3

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XfinityPeterH

Official Employee

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2.8K Messages

 

Boxerluver Thanks for letting us know. We are happy to help. In the future make sure to start your own public post so you can get proper help and follow our community guidelines. 

What troubleshooting steps have you completed?

 

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2 years ago

0

Boxerluver

Visitor

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9 Messages

@XfinityPeterH​  I have restarted the system, unplugged the boxes. My main box is OK, but the 2 added smaller boxes are the problem. Since so many people are having this issue my guess is it is a system problem not an individual one. Please update, thank you.

2 years ago

0

XfinityPeterH

Official Employee

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2.8K Messages

 

Boxerluver I do see a lot of people reaching out on this thread so there might be a deeper issue. Our team is happy to investigate your account deeper. Please feel free to send us a message with your full name and complete address:

Here is a great step by step process on how to send us a direct message. 


  Click "Sign In" if necessary


 Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 Click the "New message" (pencil and paper) icon


 The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 An "Xfinity Support" graphic replaces the "To:" line


Type your message in the text area near the bottom of the window


 • Press Enter to send it


Check out for example on how to send us a Direct Message:  https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

tacamo01

New Poster

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6 Messages

2 years ago

Having the same issue in Tennessee. 

3

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XfinityJamesC

Official Employee

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2.9K Messages

Greetings, @tacamo01! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ktmkb7

Visitor

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1 Message

Cannot access YouTube, Max, Hulu, etc from the box. I just get a message that says sorry for the inconvenience. You can not call because you get routed to India and their response is the usual Unplug, plug back in!

2 years ago

0

XfinityDena

Official Employee

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4.3K Messages

@user_ktmkb7 Our engineers are aware of the issue and currently working to resolve as soon as possible. We appreciate your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

edimos

Visitor

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3 Messages

2 years ago

Same issue here. Any resolution yet?

5

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XfinityDena

Official Employee

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4.3K Messages

@edimos Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

edimos

Visitor

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3 Messages

This issue is an issue with accessing all apps with the exception of Netflix for some reason. When I go to: settings --->Apps and Subscriptions I get the same error. Can you tell us if this is an escalated issue? And when will I be able to watch Prime, Peacock, Hulu again?

2 years ago

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XfinityDena

Official Employee

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4.3K Messages

@edimos thank you for that clarification. Is this on the box? What troubleshooting steps have you taken so that I can respect your time and not have you repeat steps?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

0

edimos

Visitor

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3 Messages

I have restarted, I have unplugged and waited to restart. I am currently watching Netflix, yet all other apps are giving the Oops message.

2 years ago

0

XfinityDena

Official Employee

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4.3K Messages

After some research I am showing our engineers are working on this issue at this time but I do not have an eta @edimos

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

user_38zgsu

2 Messages

2 years ago

same issue here in Pittsburgh Pa

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XfinityBillie

Official Employee

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4.2K Messages

@user_38zgsu Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you please provide us specific information as to what you are experiencing so we can better assist? It's important to us to make sure that we are resolving your concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityThomasC

Official Employee

 • 

3.4K Messages

2 years ago

Hello, @user_arristipus have you attempted to power cycle the TV box? Unplug it for 30 seconds and then plug it back in and let it boot up. Do you have multiple boxes and is this happening on all of your devices or just the primary? 

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user_arristipus

2 Messages

@XfinityThomasC​ 

I was able to restore functionality by unplugging and replugging the cable box. This forced a reboot, whose processes apparently are different than those of a resart or remote system restore. 

The initial messaging did not include details of daylight savings changes, and the message was to briefly displayed to capture more than just a glimpse of its content before it disappeared. 

At any rate, functionality is restored. Hope it helps those with similar issues, and gives xfinity insight on how to correct the issue 

2 years ago

0

XfinityBenjaminM

Official Employee

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3K Messages

 

user_arristipus Excellent! Thank you for sharing what worked for you. It is a huge help to our community. Please let us know if you have any other issues going forward.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_jkcpr1

3 Messages

2 years ago

Same issue here.  Nothing but Netflix.  

7

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XfinityChristy

Official Employee

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2.8K Messages

 

user_jkcpr1 Thank you for reaching out to us here on our Xfinity Community Forums. I am sorry to hear about the frustration you have had when trying to access the different apps on your X1 Box. When trying to access Hulu or other options are you using your remote to click on Hulu or are you use the voice control option on your remote? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_jkcpr1

3 Messages

I have tried both voice and remote on both TVs.   I have done a system refresh and restarted both boxes. 

2 years ago

0

user_38zgsu

2 Messages

I power cycled EVERYTHING modem, cable box did restarts on cable box,also refresh also router reset also TV So [Edited: Language]? Its you guys not ALL of US seems like everytime you do one of your latenight updates we get bricked for hours

(edited)

2 years ago

XfinityChristy

Official Employee

 • 

2.8K Messages

 

user_jkcpr1 Thank you for those details. I would like to troubleshoot this more with you. To get started can you please send a direct message with your full name and address? 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_jkcpr1

3 Messages

Waiting there for assistance.  

2 years ago

0

JKK65

Visitor

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1 Message

2 years ago

The only app that opens on my X1 box is Netflix. Must have something to do with the time change last night.  Will this be resolved today?  If not, I’ll want a partial discount on my next xfinity bill.  

1

XfinityKassie

Official Employee

 • 

2.5K Messages

 

JKK65 Good morning! Thank you for reaching out to our Community Forums Team for assistance with your X1 Apps. I'm happy to help you identify the issue, and get your Apps up and running. Can you please share the message you are receiving and any steps in troubleshooting you have already tried? I look forward to working with you today! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_iavcev

1 Message

2 years ago

Same issue here in IL. Fun times. 

0

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