AppleTV + error message

Receiving the following error message when trying to launch AppleTV +…
”Something went wrong, check your internet connection, then try again.”

There’s nothing wrong with my internet connection. I cleared the data storage as recommended in another post, that didn’t work either. I do have a subscription, and would love to access as I should be able to.

Responses

U

user_ld7dbm

2 Messages

11 months ago

I've had this same problem for 5 days! Anyone out there know how to resolve this problem?

0

XfinityAngie

Official Employee

•

1.9K Messages

11 months ago

user_x316x6, Thank you for reaching out to Xfinity Support. Are you still having issues accessing AppleTV?

2

U

user_pjxqbq

6 Messages

11 months ago

I am having the same problem also with peacock.

0

U

user_pjxqbq

6 Messages

11 months ago

When will I get an answer to my problems.

0

S

Sniff009

1 Message

11 months ago

Hello is there any update regarding this? We are having the same issue and the other Apple work normally

1

0

XfinityThomasD

Official Employee

•

1.3K Messages

Sniff009 Sorry to hear that you are having trouble with the Apple+ app. What troubleshooting steps have you already tried?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

0

U

user_x316x6

3 Messages

11 months ago

This issues is still unresolved.

0

U

user_x316x6

3 Messages

11 months ago

I’ve rebooted and still error message

3

0

XfinityRaf

Official Employee

•

906 Messages

Good afternoon @user_x316x6. If you try to login to AppleTV+ on a different device, are you able to access it?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

11 months ago

0

U

user_x0z6yy

2 Messages

@XfinityRaf I have this same problem. Is there a fix? It works on my main, DVR box. But I get the error on the tv with the smaller box. I’ve rebooted.

10 months ago

0

XfinityPeterH

Official Employee

•

1.9K Messages

@user_x0z6yy just to make sure we are on the same page what app are you having issues with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

X1

user_x316x6

AppleTV + error message

user_ld7dbm

XfinityAngie

user_pjxqbq

user_pjxqbq

Sniff009

XfinityThomasD

user_x316x6

user_x316x6

XfinityRaf

user_x0z6yy

XfinityPeterH

New to the Community?