Visitor
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1 Message
Apple TV third party app on xfinity TV
Apple TV app constantly buffers and freezes. No issues over wifi on other devices when using the Apple TV app. This only happens on our TV with the embedded app.
We were watching an MLS game and it buffered so much it was 8 minutes behind the actual game but it happens with all shows. We have up and ended watching the rest of the game on my phone with zero issues.
XfinityLinda
Official Employee
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1.8K Messages
2 years ago
Thanks for connecting with us, @user_c43467, about the trouble with the Apple TV app. We can understand how inconvenient it is to try to watch a game while buffering. We are happy to look into this for you. For this, we would need to review your account. Can you please send us a Direct Message with your name, and address? We look forward to your reply.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_5d501e
Visitor
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1 Message
2 years ago
Same problem here, is there a fix?
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user_65a76d
1 Message
2 years ago
Same thing here. Other apps work fine. Or internet speeds are very fast but watching Appletv+ via xfinity box buffers often.
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