Visitor
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4 Messages
Apple TV on Xfinity won’t launch
We’ve tried over and over but the Apple TV app won’t launch in Xfinity - the busy icon keeps spinning and endlessly.
Visitor
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4 Messages
We’ve tried over and over but the Apple TV app won’t launch in Xfinity - the busy icon keeps spinning and endlessly.
CCKyla
Problem Solver
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411 Messages
3 years ago
I'm really sorry to hear this and I'd like to help! Are you attempting to launch it on the X1 DVR, X1 receiver box, or the Xfinity Flex?
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user_78d509
Visitor
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2 Messages
3 years ago
I’m seeing the same symptoms. After I launch Apple TV app on my X1 box that is not the DVR (Model: PXD01ANI), press the “Sign In on Mobile Device” button, and I see a never-ending white spinning cursor on a gray background.
I’ve reset my TV boxes thru the comcast site, and all of the other apps I use (Netflix, Disney+, Amazon Prime Video) work fine - this appears to be limited to just the Apple TV app.
Any suggestions for how I can get to Apple TV thru my Comcast boxes?
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JDHoutz
New Poster
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7 Messages
3 years ago
I have a similar issue. When I launch Apple TV (which used to work fine) I get a message that I need to replace my Xfinity box (which I just replaced last month). When I say no thanks it kicks me back to the Apps screen. I cannot get into Apple TV. If I don't say no thanks, it starts the procedure of ordering a new box and telling me to send the "old" one back.
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