Hello, @user_a49c4d. Thank you for reaching our team regarding the issues you're experiencing with accessing content on the Apple TV+. Are you trying to access it through the X1 or Flex streaming box?
Thanks for confirming, @user_a49c4d. Have you attempted to reset the device you're using to access the app? Are you having any issues when using another device to access Apple TV+?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you so much for confirming that! Please send us a direct message, so we can take a further look into this. Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Hello, @user_a49c4d. Thank you for reaching our team regarding the issues you're experiencing with accessing content on the Apple TV+. Are you trying to access it through the X1 or Flex streaming box?
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