U

Visitor

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2 Messages

Tue, Jul 26, 2022 2:22 AM

Apple TV app won’t let me log in

Keep trying to log in using QR code and it says log in again over and over

scott123

Contributor

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48 Messages

2 m ago

Same here…. Has been working fine for months, using it every day, but today it asks for signin.  I go through the steps with the QR code, login is shown as successful, then the ATV+ app on X1 goes right back to the signin screen again.  Tried multiple times, restarted the X1 box, still same loop.  


Tried removing the “Comcast 1080p” box from my Apple account, then repeated the QR signin again.  Same loop, even though the device showed up as added back on my Apple account.

ATV+ working fine from iPad, just fails login on X1 box.

Visitor

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1 Message

2 m ago

I am having the exact same problem as of this evening.  This has worked perfectly until tonight.  It is just stuck in a sign in loop, no way to exit.  My Apple TV subscription is current, I can access the account on my iPad, no problem.  Something has changed on the Xfinity side it appears.  Help!

Official Employee

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85 Messages

@ggr001 Hi there, thank you for taking the time to reach out to Xfinity Community Forum with your concerns. I am sorry to hear you are having issues enjoying your services, and it would be my pleasure to help. Are you still having this issue now? What is the error message you are getting when you go to log in? -Vanessa

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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scott123

Contributor

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48 Messages

2 m ago

Appears resolved now (for me).  Came back an hour later and started the ATV+ app on X1, and it came up normally, fully logged in!  So apparently some temporary issue, may have been on Apple’s side as I saw complaints from Spectrum users, too.  Perhaps some device authentication service used specifically for non-Apple device logins?  In any case, good to have it working again.  

(edited)

Official Employee

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91 Messages

2 m ago

Hi @user_532832, and thanks for reaching out to us at the Xfinity Digital Care Team!

 

Thanks for letting us know how we can help, and sorry for the issues you are having with the Apple TV+ app. Are you having an issue when trying to access it using your cable box or when trying to log in from a device (smartphone or tablet)? 

Visitor

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2 Messages

2 m ago

The problem resolved itself the next morning. Replies from others were helpful. Thank you. 

Official Employee

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635 Messages

We are so glad to hear that this issue has resolved itself, and you're able to access Apple TV.  Please feel free to shoot us a message or post anytime.  We love hearing from you and making sure that you are having the best experience with your service.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

I am running into this issue. I have attempted to sign in multiple times, ran the verification process both with the QR code from my phone as well as through the url (on my phone AND on my computer). I always get a "successful login, your app will refresh" and then the app refreshes prompting me to sign in again. Incredibly frustrating. I've also reset the Apple TV+ app but that didn't remedy the issue either. 

Official Employee

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77 Messages

Hello @Crowpickle thank you for reaching out about the issues with the Apple login:

Per Apple support, steps that can be taken are:
  • Restart Apple TV
  • Update tvOS
  • Sign out of Apple TV
  • Enter the password and authentication code together
  • Disable two factor authentication

    If you cannot sign in to the Apple TV app you should try restarting the television or device by disconnecting it from the power source and plugging it back into the socket.

Can you try those steps to see if they work? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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