Visitor
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2 Messages
Apple TV app won’t let me log in
Keep trying to log in using QR code and it says log in again over and over
Visitor
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2 Messages
Keep trying to log in using QR code and it says log in again over and over
scott123
Contributor
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49 Messages
2 years ago
Same here…. Has been working fine for months, using it every day, but today it asks for signin. I go through the steps with the QR code, login is shown as successful, then the ATV+ app on X1 goes right back to the signin screen again. Tried multiple times, restarted the X1 box, still same loop.
Tried removing the “Comcast 1080p” box from my Apple account, then repeated the QR signin again. Same loop, even though the device showed up as added back on my Apple account.
ATV+ working fine from iPad, just fails login on X1 box.
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ggr001
Visitor
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1 Message
2 years ago
I am having the exact same problem as of this evening. This has worked perfectly until tonight. It is just stuck in a sign in loop, no way to exit. My Apple TV subscription is current, I can access the account on my iPad, no problem. Something has changed on the Xfinity side it appears. Help!
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scott123
Contributor
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49 Messages
2 years ago
Appears resolved now (for me). Came back an hour later and started the ATV+ app on X1, and it came up normally, fully logged in! So apparently some temporary issue, may have been on Apple’s side as I saw complaints from Spectrum users, too. Perhaps some device authentication service used specifically for non-Apple device logins? In any case, good to have it working again.
(edited)
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CCRenee
New Problem Solver
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169 Messages
2 years ago
Hi @user_532832, and thanks for reaching out to us at the Xfinity Digital Care Team!
Thanks for letting us know how we can help, and sorry for the issues you are having with the Apple TV+ app. Are you having an issue when trying to access it using your cable box or when trying to log in from a device (smartphone or tablet)?
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user_532832
Visitor
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2 Messages
2 years ago
The problem resolved itself the next morning. Replies from others were helpful. Thank you.
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Crowpickle
Visitor
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1 Message
2 years ago
I am running into this issue. I have attempted to sign in multiple times, ran the verification process both with the QR code from my phone as well as through the url (on my phone AND on my computer). I always get a "successful login, your app will refresh" and then the app refreshes prompting me to sign in again. Incredibly frustrating. I've also reset the Apple TV+ app but that didn't remedy the issue either.
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