Hi there @user_2pqtf1 Thank you so much for reaching out on our Xfinity Community Forum about your Apple TV app not working. I'll be happy to assist. Please let me know if the suggested steps below are helpful.
If the Apple TV app is not working after rebooting your box and resetting Apple settings, try the following steps:
Ensure your device has an active internet connection.
Close and re-open the Apple TV app.
If the issue persists, force-quit the app and wait two minutes before reopening it.
user_2pqtf1Thanks for the follow-up, and I apologize for the confusion with the previous steps. Since you've already rebooted your X1 box and reset the Apple TV app settings, can you tell us a little more about what happens when you try to open the Apple TV app? For example, does the app not open at all, get stuck loading, or display an error message or code?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
the app works but when I try to sign in it gives the error message "Something went wrong. There was a problem connecting. Try Again." All of the other apps work fine.
user_2pqtf1 Got it! Are you able to login, on another device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDemetrise
Official Employee
•
586 Messages
19 days ago
Hi there @user_2pqtf1 Thank you so much for reaching out on our Xfinity Community Forum about your Apple TV app not working. I'll be happy to assist. Please let me know if the suggested steps below are helpful.
If the Apple TV app is not working after rebooting your box and resetting Apple settings, try the following steps:
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