Contributor
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66 Messages
Apple TV app looping me back to activation screen repeatedly
Unlike all the other apps I access through Xfinity, the Apple TV app doesn't activate properly on my TV. I follow all the steps to sign into my Apple TV account, and if I go to my PC, I can see that Apple knows my TV by "name" and model. But every time I enter the code provided successfully via my cell or PC and wait for the TV screen to "refresh," I'm told to enter my Apple password. And when I click the "Sign In" icon via my remote...it sends me BACK to the activation screen. So I can't enter my password. And I've started over and over and over and over again...entering countless codes...and I still can't watch Apple TV via Xfinity. What's going on? How do I fix this?
user_9c2b71
Visitor
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4 Messages
3 years ago
Also experiencing the "login loop" here. almost an hour on the phone with Xfinity support and they are sending out a tech later today (tomorrow from when the call ended).
The problem is with the Xfinity app's authentication routine, and NOT with Apple's service. I tried to explain this to both the tier 1 and tier 2 support techs (which both insisted on resetting the TV box, despite is being newly sent out). so...now waiting on a tech to come out with who knows how many boxes to finally get one to work (I asked the tier 2 support person to ensure that a box be sent out that was "confirmed working" with appletv, but no such promise was made.
tier 2 support also assured me that no known issues existed with the appleTV app; this thread disproves that, as there have been MANY issues with the appleTV AP on comcast units, and it is a complete shame that their support doesn't own up to the problem.
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user_9c2b71
Visitor
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4 Messages
3 years ago
Update: Comcast tech just left after confirming that the issue was indeed with the Comcast Apple TV+ app. no change in hardware would fix the issue. when he was here I even tried to sign in on an alternative apple account and the same thing happened.
we also learned that our Comcast device supports HD and DVR, but for some reason both of those functions have been turned off on the account level, which is not part of the plan we are paying for.
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user_a1113c
Visitor
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2 Messages
3 years ago
I have been using it for several weeks. Suddenly today it’s stuck in the loop. Tried all the things mentioned. Nothing works.
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toddmcullen
Visitor
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3 Messages
3 years ago
SOLVED - after many weeks trying the QR code login, resetting app, I found the solution above.
Login to you Apple ID on your iPad, iPhone, PC or Mac. In your Apple ID you will see a list of devices connected to you Apple ID. Select the Comcast device (left facing arrow) and select “Remove From Account”. Remove all Comcast devices from your account (I had 12 different devices).
Now go back to Xfinity TV box and go to Apple TV app. Try logging in again using QR code and viola!! I was able to login to my main DVR and remote set top box. Everything works great.
Try it! Hopefully that is the official “fix”.
Hope this helps for everyone.
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user_22c086
Visitor
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1 Message
3 years ago
Ran into the same issue. My wife was trying to sign in to her account… endless loop. I tried every troubleshooting method I could think of and nothing worked. The way I understand things (which could be flawed) Apple had something going on that wasn’t compatible with Xfinity, but something I could maybe adjust. I noticed that we have a “family share plan” with apple and that my account was the head account. I used my device to sign in with my Apple ID using the QR code and it worked. I have no idea if that’s the issue. With so many people complaining about it, it’s likely not. But if one Apple ID can’t sign in and another can, my bet is on Apple needing to fix something on their end. (Or maybe all these devices need to become compatible with all the family sharing plans…) Who knows… but I won’t be coming back to this thread and I hope those of you who read this never have this issue again.
Good luck.
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user_451dcb
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26 Messages
3 years ago
YEP. STILL NOT FIXED. RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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user_3236e2
Visitor
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3 Messages
3 years ago
Apple TV app loops me back to the activation screen - I am having this same issue! Just trying the three-month free offer and it KEEPS Looping back. Tried the QR and the activate both do the same thing...what is the solution - this seems to be going on for some time????
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user_52be82
Visitor
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1 Message
3 years ago
I am having the same looping issue tonight……keep signing in and nothing. Used the QR code too and nothing. I gave up for tonight. Will try again another day
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kekaAZ
Contributor
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66 Messages
3 years ago
Welp, I'm back in the loop. Today, Apple TV forgot I had a subscription and asked me if I wanted to do a Free Trial. I said, "Absolutely not," went to try to sign in...and it's looping around again the way it was before. the QR code did NOT work this time, but then it didn't work the first time, either. So am I going to have to wait another week or two before it works again or...will it ever work again?
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KCT93
Visitor
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1 Message
3 years ago
I am having this same issue. I can successfully log in directly via my TV app. My subscription to Apple TV + was recently auto-renewed so I wonder if that is the cause. Can anyone from Xfinity fix this?
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user_cc1507
Visitor
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1 Message
3 years ago
I too am having the same looping issue when accessing Apple TV+ from my Xfinity box. I have tried the QR code countless times as well as the URL. Goes back to start a free trial page or login page everytime.
I am also able to log in to Apple TV+ from my laptop, but not my Xfinity box.
Frustrating
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user_2e553c
Visitor
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1 Message
3 years ago
I’m having the exact same problem. Tried looping through using the QR code as suggested in some of the other comments here, and after 6 times it’s still not working. This is ridiculous. Xfinity should be ashamed that they have not been able to resolve this after so long.
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user_190ae1
Visitor
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1 Message
3 years ago
The app worked fine on my older Samsung earlier today. Lately though, the app looks corrupted.
Screen says "ATVE.SignInFlowWeb.ExpiredToken.Header.TV. Next line: ATVE.SignInFlowWeb.ExppiredToken.Message.TV. Two buttons: ATVE.Alert.Button.SignIn and ATVE.Alert Button.Cancel.
Been in the loop all afternoon--codes & QR don't work. I'm a paid subscriber, but I only have access to the premieres and the free trial.
Cmon, you guys. Should be something the brains at Xfinity and Apple can fix. Please.
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user_6a0f5e
Visitor
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1 Message
3 years ago
Same issue here. Was watching Apple TV last night, today it needed me to sign in and it’s been an endless loop. Sigh…
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Singhsan
Visitor
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1 Message
3 years ago
Comcast where are you?????
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