Apple TV app error

I keep getting the connection not available error. There were errors completing your action. Wait a moment, then try again.

i have reset the device, swapped out the device, deleted the local data and nothing works. Please help!

Responses

XfinityMichaelC

Official Employee

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4.1K Messages

7 months ago

Hello, @user_0tuhm8! Thanks for reaching out to us on the forums! I apologize to hear of the issue you are having with your Apple TV! We can certainly have a look into this and see what's going on. We appreciate everything you have tried to remedy the issue so far. Since you have already sent a DM, we will continue to assist you through there. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of ⁠Forum Guidelines.

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user_ph5asq

1 Message

6 months ago

Can you please detail the fix for this problem? I’m having it as well.

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XfinityRichard

Official Employee

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1.4K Messages

Hi there, @user_ph5asq I'm very sorry for the trouble you are experiencing trying to watch your Apple TV. Since it's been a few days since you last posted, are you still getting that same connection error message?-Richard

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6 months ago

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user_0tuhm8

Apple TV app error

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