user_hzi95u's profile

Visitor

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2 Messages

11/03/2026 5:27 PM

App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing 

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Visitor

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2 Messages

2 days ago

The update SUCKS!  You can’t manage your dvr from the phone anymore bc they don’t even have scheduled recordings. They also don’t have previously deleted recordings. [Edited: "Profanity"]

(edited)

Visitor

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4 Messages

So bad on so many levels. I can’t navigate tv viewing on my phone like I used to. Much more difficult and limited.

Visitor

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1 Message

2 days ago

Add me to the list that hates the new xfinity app. High cost, poor service, terrible support, and now a truly bad app. Time to leave Comast.

Official Employee

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3.8K Messages

Hello, @user_zref11 we appreciate your feedback and want to improve your experience. We know that the new Xfinity Stream App update has created some frustration. Our team is aware of the issue and is actively working on a solution. You mentioned high cost, poor service, and support. Please tell me more about your experience, so I can assist in resolving these issues and win back your loyalty. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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1 Message

2 days ago

Xfinity

bottom line why would you take any features away that you had on the previous ap. 
solution is to reinstall them immediately 

My question to you is what do you think you improved?

Visitor

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1 Message

2 days ago

Favorites no longer work on iPad either. Absolutely hate the new format. May be last straw with XFINITY. 

Visitor

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2 Messages

2 days ago

I have all the same complaints about the new "reimagined" Xfinity Stream app, in my case the version for iPads.

What kind of incompetent technology company releases an update that lacks standard and essential features like channel Favorites and the other flaws people in this forum and elsewhere are mentioning. 

Fix it now. Apologize to your customers. Or expect even more lost subscribers and revenue.

Unbelievable. 

Visitor

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1 Message

I agree. This possibly the worst app update I have ever seen. The old one worked. Why change? Bring it back!

Frequent Visitor

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23 Messages

2 days ago

This is the worst upgrade to an app I have ever seen. Almost every bit of functionality I use it for has been removed and replaced with…nothing!

Visitor

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1 Message

2 days ago

Where do I find scheduled recordings on the new app? Where is My List of On Demand shows I saved? New app is truly horrid!!!

Visitor

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5 Messages

I have yet to find scheduled recordings! Ridiculous. 

Visitor

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4 Messages

2 days ago

So it was bad enough when it was impacting the TV but now the favorites and everything else is gone from the Phone app as well. [Edited: "Profanity"] Xfinity.  Get your act together and fix the streaming app!!!

(edited)

Visitor

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4 Messages

2 days ago

This update sucks!  No favorites, Last Watched gone, scrolling through hundreds of channels is ridiculous … PLEASE give us back the old app!

Visitor

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3 Messages

2 days ago

Funny stuff here. I agree, the new app sucks! The Xfinity people who reply here are obviously outsourced and completely out of touch. I’m half tempted to drive three hours south to Philadelphia, go to Comcast and try to talk to a domestic person about how this app sucks. They are trying to force you into using a TV box for 10 bucks a month. Absolutely ridiculous! I’m super close to cutting the wire, going with a local ISP and YouTube TV.

Visitor

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2 Messages

2 days ago

I am not very happy with the latest update on the Xfinity stream app.I can’t see what is scheduled to record. Bring it back .I am a extremely extremely disappointed customer.

Visitor

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1 Message

Agree and it’s extremely clunky, prior version worked well.

Visitor

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1 Message

2 days ago

The new version is terrible!  I can’t believe I have to pay this. Please change it back.

Visitor

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3 Messages

2 days ago

Recent channels

Hey everyone, I figured out how to see all the recent channels. You have to hit the back button and then arrow up to the top, left most icon that looks like three peeps. From there, you can see all the recent channels and jump between them. It’s not like the old way, but it works…

Visitor

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2 Messages

2 days ago

I hate the new Xfinity stream update.  Smart resume no longer works on either Samsung or LG tvs.  I used to be able to easily see my recordings and scheduled recordings and now I guess scheduled recordings is under watchlist?  This new version is not user friendly at all.  Why fix something that wasn’t broken.  Now I can’t easily find, delete, or watch recordings without scrolling around.  Can’t easily see scheduled recordings and MOST IMPORTANTLY …… NO SMART RESUME.  The whole purpose of recording shows is so that you don’t have to watch commercials.  Now it’s extremely difficult to operate fast forward to blindly find out where you are in the show.  It’s HORRIBLE!

Visitor

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2 Messages

2 days ago

This new layout is terrible! Lost all my favorites and the overall look and functionally is terrible. Time to shop for NEW TV service!

New Poster

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4 Messages

I feel the same way.    It didn’t need fixing, so they broke it!!!!   Makes no sense. 🤦‍♀️

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