App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing

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user_9gh8l5

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2 Messages

3 days ago

The update SUCKS! You can’t manage your dvr from the phone anymore bc they don’t even have scheduled recordings. They also don’t have previously deleted recordings. [Edited: "Profanity"]

(edited)

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user_i9tit2

Visitor

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5 Messages

So bad on so many levels. I can’t navigate tv viewing on my phone like I used to. Much more difficult and limited.

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1 day ago

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user_zref11

Visitor

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1 Message

3 days ago

Add me to the list that hates the new xfinity app. High cost, poor service, terrible support, and now a truly bad app. Time to leave Comast.

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user_et9sot

Visitor

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1 Message

3 days ago

Xfinity

bottom line why would you take any features away that you had on the previous ap.
solution is to reinstall them immediately

My question to you is what do you think you improved?

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Terrivillarreal

Visitor

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1 Message

2 days ago

Favorites no longer work on iPad either. Absolutely hate the new format. May be last straw with XFINITY.

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Terrivillarreal Hello, with the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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12 hours ago

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matthewlombard

Visitor

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2 Messages

2 days ago

I have all the same complaints about the new "reimagined" Xfinity Stream app, in my case the version for iPads.

What kind of incompetent technology company releases an update that lacks standard and essential features like channel Favorites and the other flaws people in this forum and elsewhere are mentioning.

Fix it now. Apologize to your customers. Or expect even more lost subscribers and revenue.

Unbelievable.

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user_m0s1s6

Visitor

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1 Message

I agree. This possibly the worst app update I have ever seen. The old one worked. Why change? Bring it back!

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11 hours ago

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lbman

Frequent Visitor

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23 Messages

2 days ago

This is the worst upgrade to an app I have ever seen. Almost every bit of functionality I use it for has been removed and replaced with…nothing!

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user_ruz5ob

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1 Message

2 days ago

Where do I find scheduled recordings on the new app? Where is My List of On Demand shows I saved? New app is truly horrid!!!

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user_8m2x50

Visitor

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5 Messages

I have yet to find scheduled recordings! Ridiculous.

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1 day ago

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XfinityThomasA

Official Employee

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4.1K Messages

Hello, user_ruz5ob! With the recent update the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t ideal, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution. Thank you for your pateince and understanding during this time.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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10 hours ago

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user_4rhxzo

Visitor

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14 Messages

@XfinityThomasA If you know there is a problem, that enough people are dissatisfied with the new update to take the time to post about the many issues, then why have they not addressed the actual problems ? Oh wait, I know managers and engineers can not admit they messed up.

It can not be that hard to re-install the old version, actually Beta test the new version, fix the issues, and then roll out a working version.

If Microsoft can do this with the entire Windows VIsta platform and again with the Windows 7, surely XFinity can do the same with this flawed system update.

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8 hours ago

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user_dsuau3

Visitor

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4 Messages

2 days ago

So it was bad enough when it was impacting the TV but now the favorites and everything else is gone from the Phone app as well. [Edited: "Profanity"] Xfinity. Get your act together and fix the streaming app!!!

(edited)

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user_dsuau3

Visitor

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4 Messages

2 days ago

This update sucks! No favorites, Last Watched gone, scrolling through hundreds of channels is ridiculous … PLEASE give us back the old app!

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user_c1af10

Visitor

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3 Messages

2 days ago

Funny stuff here. I agree, the new app sucks! The Xfinity people who reply here are obviously outsourced and completely out of touch. I’m half tempted to drive three hours south to Philadelphia, go to Comcast and try to talk to a domestic person about how this app sucks. They are trying to force you into using a TV box for 10 bucks a month. Absolutely ridiculous! I’m super close to cutting the wire, going with a local ISP and YouTube TV.

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user_u8keg9

Visitor

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2 Messages

2 days ago

I am not very happy with the latest update on the Xfinity stream app.I can’t see what is scheduled to record. Bring it back .I am a extremely extremely disappointed customer.

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user_qfuxlc

Visitor

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1 Message

Agree and it’s extremely clunky, prior version worked well.

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2 days ago

0

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user_ksqgy9

Visitor

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1 Message

2 days ago

The new version is terrible! I can’t believe I have to pay this. Please change it back.

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user_c1af10

Visitor

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3 Messages

2 days ago

Recent channels

Hey everyone, I figured out how to see all the recent channels. You have to hit the back button and then arrow up to the top, left most icon that looks like three peeps. From there, you can see all the recent channels and jump between them. It’s not like the old way, but it works…

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XfinityLinda

Official Employee

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2.9K Messages

@user_c1af10 Thank you for sharing the update.

We appreciate your feedback. I can assure you your comments and feedback are being viewed and handled by Official Comcast Employees of the Corporate Office.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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9 hours ago

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user_yuxvfx

Visitor

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18 Messages

“It works” is generous. The same feature exists on the home page. The issue is — we need this feature available while watching and not being forced to to leave the active channel and return to the main menus to find your favorites. That’s as cumbersome as scrolling the guide @user_c1af10

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8 hours ago

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user_4rhxzo

Visitor

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14 Messages

Need the Favorites option back or a way to block the unwanted channels.

The "recent channels" is useless if you channel surf. It also does not tell you what the channel is, only what is showing at the time, nor does it give you a channel #.

Go to some of the channels that were in 4XXX and they no longer even show a channel number.

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8 hours ago

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user_3t8bcl

Visitor

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2 Messages

2 days ago

I hate the new Xfinity stream update. Smart resume no longer works on either Samsung or LG tvs. I used to be able to easily see my recordings and scheduled recordings and now I guess scheduled recordings is under watchlist? This new version is not user friendly at all. Why fix something that wasn’t broken. Now I can’t easily find, delete, or watch recordings without scrolling around. Can’t easily see scheduled recordings and MOST IMPORTANTLY …… NO SMART RESUME. The whole purpose of recording shows is so that you don’t have to watch commercials. Now it’s extremely difficult to operate fast forward to blindly find out where you are in the show. It’s HORRIBLE!

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user_khtrrs

Visitor

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2 Messages

2 days ago

This new layout is terrible! Lost all my favorites and the overall look and functionally is terrible. Time to shop for NEW TV service!

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rpnial

New Poster

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5 Messages

I feel the same way. It didn’t need fixing, so they broke it!!!! Makes no sense. 🤦‍♀️

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2 days ago

X1

user_hzi95u

App update

user_9gh8l5

user_i9tit2

user_zref11

user_et9sot

Terrivillarreal

XfinityVictor

matthewlombard

user_m0s1s6

lbman

user_ruz5ob

user_8m2x50

XfinityThomasA

user_4rhxzo

user_dsuau3

user_dsuau3

user_c1af10

user_u8keg9

user_qfuxlc

user_ksqgy9

user_c1af10

XfinityLinda

user_yuxvfx

user_4rhxzo

user_3t8bcl

user_khtrrs

rpnial

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