App update

Good evening user_hqzxh2 are you having issues with the Xfinity Stream App on Samsung TV currently?

Samsung TV Xfinity Stream app

@user_0lc7wo​ within my Xfinity Account, under my deals, it lists YouTube TV at $72.99 per month for the first year. This may be a potential fix to your frustration with Xfinity Stream and all of its recent issues that seem to be taking forever to fix. 

@user_6c0ywc Thanks for adding to the post. Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We’re actively working on increasing the programs and networks Smart Resume is available on. And remember, Smart Resume isn't available on SD recordings.

You used to be able to set a filter to see only HD and then only favorites. That’s gone too.

This new app is a disgrace. Comcast has more money than God and they can’t even gather requirements and develop a TV app correctly that supports their main business. How do you remove favorites, search and last watched?!  They should be improving these features and adding new ones, not removing the most useful ones. Very inept. 

The new app UI is bad.  Last watched and favorite channel is gone.  The UI for recordings is horrible, can no longer see which recordings have been watched.  Comcast needs to do better

Good afternoon user_0lc7wo while I can certainly understand your frustration in order for our team to ensure this full gets resolved we would need to make sure we have all the necessary information. Are you still currently experiencing issues?

Yes we are all still having the same issues. The favorites is gone and the new layout doesn't even have a favorite list

@user_f3tqmb  Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that you aren't able to see your favorites and last watched and that your recordings aren't showing if they have been watched or not. Can you provide a little more information for me, such as what device you are trying to watch the Stream app with and what troubleshooting steps you've tried, such as uninstalling and reinstalling the app, making sure the device itself is up to date etc. If this is happening on multiple devices, and what those devices are would also be helpful. 

@Xfinity Support Can we get some acknowledgment that you are seeing this thread and understand your users’ feedback?

Hi @user_yuxvfx,

Eyes are here! Looks like the "favorites channel" and "last watched" list no longer appears with the most recent update. Any other changes that I should bring up to the team? 

@XfinityJustinM Correct, but please read the entire thread for other details. There are other different threads as well to see other specific UI complaints.

In general though, the new system is not user friendly at all. It operates just like a hotel TV guide where you have to scroll to find or select anything. Any useful features to make the viewing experience easier have been eradicated.

One additional feature I notice is gone is when I previously scrolled on the guide it would indicate “NEW” on any new episode of a show. A very small but very useful feature when scrolling. So for example COMEDY CENTRAL might be playing SOUTH PARK all evening leading up to a new episode. As you scrolled the guide you could see NEW on any NEW episode (and REPEAT on older episodes). Now you cannot.

Good post. I’ll add that when browsing by category, you can’t see the channel number or if it’s HD until you actually view the program/event. 

Good mentions @user_yuxvfx and @user_0lc7wo, those are certainly quality of life features that change the experience. Can you confirm the version number of your Xfinity stream app? It's just under the about section in the settings. 

I’m experiencing the same issues with the Xfinity App update on my LG TV. 

@XfinityDilary​ LOL!!! "Some issues", try several issues

No favorites tab, no channel info on the watch list, no episode information, no way to select favorite channels, no way to block unwanted channels, having to scroll the entire guide. These are just the ones I know of and I'm just a single customer having these issues.

Can't be that hard to admit the new version has errors, restore the old version, correct the issues with the new version, then beta test it before forcing a defective product on everyone.

user_0lc7wo thank you for using the Xfinity Community Forums page to reach out. Can you elaborate on what you mean exactly? We are happy to provide the assistance you are seeking.

There are issues with the update for the streaming app on Samsung TVs . How else could we explain it. Read the posts, the update doesn’t make anything user friendly. 

@XfinityJustinM @XfinityMarcus 

This comment above exactly!!!

Why are there so many different service people on here reaching out to us individually and not a single unified message of clear understanding of the obvious issue and the will to resolve it asap?

Different service agents reaching out individually to each of us does nothing. Please comment to the entire thread that you understand and apologize for this clear failure of an update and what the next steps are!

I can say with confidence that the entire thread would unanimously vote to have Xfinity delete the update and reissue the last version until you can fix these bugs.

As it stands, the current product is beyond dismal.

Great idea... Being back the old version, them update and get some current users to evaluate the new version before you release it..

Hi user_8jgihp! We appreciate you sharing this feedback with us. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.