App update

Good evening user_hqzxh2 are you having issues with the Xfinity Stream App on Samsung TV currently?

Samsung TV Xfinity Stream app

@user_0lc7wo​ within my Xfinity Account, under my deals, it lists YouTube TV at $72.99 per month for the first year. This may be a potential fix to your frustration with Xfinity Stream and all of its recent issues that seem to be taking forever to fix. 

@user_6c0ywc Thanks for adding to the post. Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We’re actively working on increasing the programs and networks Smart Resume is available on. And remember, Smart Resume isn't available on SD recordings.

You used to be able to set a filter to see only HD and then only favorites. That’s gone too.

This new app is a disgrace. Comcast has more money than God and they can’t even gather requirements and develop a TV app correctly that supports their main business. How do you remove favorites, search and last watched?!  They should be improving these features and adding new ones, not removing the most useful ones. Very inept. 

The new app UI is bad.  Last watched and favorite channel is gone.  The UI for recordings is horrible, can no longer see which recordings have been watched.  Comcast needs to do better

Good afternoon user_0lc7wo while I can certainly understand your frustration in order for our team to ensure this full gets resolved we would need to make sure we have all the necessary information. Are you still currently experiencing issues?

Yes we are all still having the same issues. The favorites is gone and the new layout doesn't even have a favorite list

@user_f3tqmb  Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that you aren't able to see your favorites and last watched and that your recordings aren't showing if they have been watched or not. Can you provide a little more information for me, such as what device you are trying to watch the Stream app with and what troubleshooting steps you've tried, such as uninstalling and reinstalling the app, making sure the device itself is up to date etc. If this is happening on multiple devices, and what those devices are would also be helpful. 

user_0lc7wo thank you for using the Xfinity Community Forums page to reach out. Can you elaborate on what you mean exactly? We are happy to provide the assistance you are seeking.

There are issues with the update for the streaming app on Samsung TVs . How else could we explain it. Read the posts, the update doesn’t make anything user friendly. 

@XfinityJustinM @XfinityMarcus 

This comment above exactly!!!

Why are there so many different service people on here reaching out to us individually and not a single unified message of clear understanding of the obvious issue and the will to resolve it asap?

Different service agents reaching out individually to each of us does nothing. Please comment to the entire thread that you understand and apologize for this clear failure of an update and what the next steps are!

I can say with confidence that the entire thread would unanimously vote to have Xfinity delete the update and reissue the last version until you can fix these bugs.

As it stands, the current product is beyond dismal.