Visitor

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2 Messages

11/03/2026 5:27 PM

App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing 

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Visitor

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1 Message

5 days ago

Same thing happened to us.  Can't figure out how to fix this.

Official Employee

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2K Messages

Good evening user_hqzxh2 are you having issues with the Xfinity Stream App on Samsung TV currently?

 

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5 Messages

Samsung TV Xfinity Stream app

Contributor

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147 Messages

@user_0lc7wo​ within my Xfinity Account, under my deals, it lists YouTube TV at $72.99 per month for the first year. This may be a potential fix to your frustration with Xfinity Stream and all of its recent issues that seem to be taking forever to fix. 

Visitor

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1 Message

5 days ago

Hate this new layout and smart resume isn’t working.

Official Employee

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1.8K Messages

@user_6c0ywc Thanks for adding to the post. Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We’re actively working on increasing the programs and networks Smart Resume is available on. And remember, Smart Resume isn't available on SD recordings.

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Visitor

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12 Messages

4 days ago

Yes, the new update on Samsung TV is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the screen. That allowed us to easily return to favorite / last watched channels. The only option now appears to be scrolling the GUIDE.

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New Poster

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2 Messages

1 day ago

Bring back the Favorites channel list option. The new app update frigging sux!!!!!!

Visitor

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12 Messages

@Xfinity Support Can we get some acknowledgment that you are seeing this thread and understand your users’ feedback?

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Official Employee

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1.2K Messages

Hi @user_yuxvfx,

Eyes are here! Looks like the "favorites channel" and "last watched" list no longer appears with the most recent update. Any other changes that I should bring up to the team? 


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Visitor

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12 Messages

@XfinityJustinM Correct, but please read the entire thread for other details. There are other different threads as well to see other specific UI complaints.

In general though, the new system is not user friendly at all. It operates just like a hotel TV guide where you have to scroll to find or select anything. Any useful features to make the viewing experience easier have been eradicated.

One additional feature I notice is gone is when I previously scrolled on the guide it would indicate “NEW” on any new episode of a show. A very small but very useful feature when scrolling. So for example COMEDY CENTRAL might be playing SOUTH PARK all evening leading up to a new episode. As you scrolled the guide you could see NEW on any NEW episode (and REPEAT on older episodes). Now you cannot.

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5 Messages

Good post. I’ll add that when browsing by category, you can’t see the channel number or if it’s HD until you actually view the program/event. 

Official Employee

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1.2K Messages

Good mentions @user_yuxvfx and @user_0lc7wo, those are certainly quality of life features that change the experience. Can you confirm the version number of your Xfinity stream app? It's just under the about section in the settings. 

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Visitor

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1 Message

17 hours ago

I use the Xfinity Stream app on my Samsung Smart TV. Following the recent app redesign, previously watched recordings no longer display their watched status, and Resume/Restart functionality has disappeared. This makes managing series recordings extremely difficult. Please confirm whether this is a known software issue and when the previous functionality will be restored.

Visitor

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1 Message

17 hours ago

The new smart tv app update is  horrible!  I completely agree it's missing so many options that it's next to impossible to navigate. I can't select my options to watch HD channels only, there is no favorites option, there is no Last Watched option. When I turn the television on I have to start from channel 2 and scroll all the way to 1003 in order to get to the HD channels. My other Samsung TV is only 2 years older and it's working fine, it did not change the app so why wasn't necessary to remove all of those options. Please restore it back to the way it was or at least add the options to it. I forgot to mention I can't figure out how to navigate my recorded shows.

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Visitor

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2 Messages

3 hours ago

The new streaming app update on my Samsung tv (remote) is most definitely a Downgrade!  Not user friendly at all, can no longer access favorites or last watched with one click. It’s definitely a DOWNGRADE! 

Visitor

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3 Messages

2 hours ago

Why, just why?

if it's not broke, dont fix it. Even if it was broke, but working, dont make it worse.

I would not mind rebuilding my favorites list but that option is totally gone.

Heck, it would take longer but I would even be OK with the option to block channel.

The guide now looks like a bad version of a cheep hotel channel list.

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