I had the same question as I get a charge for that $10/month. After research I found that the included in plan set top box is a non-DVR, the $10 is to upgrade the free to a normally priced $19.99 set top box (19.99 less 9.99 'free' in plan is $10). is that your situation?
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Welcome to the Xfinity Forums! That's a great question. Did @Rustyben explain your situation correctly? I just want to make sure we're able to help address your billing questions.
If you wish to discuss this further, please send a private message, and I can go over your options with you. In your message, please include your full name, as listed on your billing statement. To send a private message, click on my name ComcastChe, then click Send a message.
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Rustyben
Expert
•
24K Messages
7 m ago
I had the same question as I get a charge for that $10/month. After research I found that the included in plan set top box is a non-DVR, the $10 is to upgrade the free to a normally priced $19.99 set top box (19.99 less 9.99 'free' in plan is $10). is that your situation?
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ComcastChe
Official Employee
•
6.1K Messages
7 m ago
Hi @StanB2,
Welcome to the Xfinity Forums! That's a great question. Did @Rustyben explain your situation correctly? I just want to make sure we're able to help address your billing questions.
If you wish to discuss this further, please send a private message, and I can go over your options with you. In your message, please include your full name, as listed on your billing statement. To send a private message, click on my name ComcastChe, then click Send a message.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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