StanB2's profile

New Poster

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1 Message

Tue, Oct 6, 2020 1:00 PM

AnyRoom DVR Service

How do I remove AnyRoom DVR Service from my plan?

Responses

Rustyben

Expert

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24K Messages

7 m ago


@StanB2 wrote:

How do I remove AnyRoom DVR Service from my plan?


I had the same question as I get a charge for that $10/month. After research I found that the included in plan set top box is a non-DVR, the $10 is to upgrade the free to a normally priced $19.99 set top box (19.99 less 9.99 'free' in plan is $10).  is that your situation?

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ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @StanB2,  

 

Welcome to the Xfinity Forums! That's a great question. Did @Rustyben explain your situation correctly? I just want to make sure we're able to help address your billing questions. 

 

If you wish to discuss this further, please send a private message, and I can go over your options with you. In your message, please include your full name, as listed on your billing statement. To send a private message, click on my name ComcastChe, then click Send a message. 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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