Contributor
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39 Messages
All scheduled recordings gone
My DVR is showing that I suddenly have no scheduled recordings. Yet when I check the guide it shows red dots (i.e., scheduled series recordings) on several shows for later tonight. Rebooting the box did not help. When I check the online interface via my PC web browser, it also shows nothing scheduled for the next 14 days. But unlike the box, the online guide shows no red dots on tonight's shows. My DVR made several recordings last night and the one show I've yet to watch is still there. So something went haywire today.
Accepted Solution
kbriggs
Contributor
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39 Messages
2 years ago
I found the solution in another post: Xfinity button -> Settings (gear icon) -> Device Settings -> Sync DVR. My scheduled shows are back but I missed one recording from earlier in the day.
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ebjed
Frequent Visitor
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11 Messages
2 years ago
This is happening to our system on a recurring basis. Sometime rebooting one thing or another seems to resolve the problem, but this is time consuming and very frustrating. I have replaced the box on several occasions, but this is still happening. We want a permanent solution.
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hybucket1
New Poster
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14 Messages
2 years ago
This is happening to me on 2 X1 boxes in two separate locations, so I doubt if it's the cable box problem. As per above comment from Xfinity employee, I see no chat option on this page. I have called CRs who have no solution. Resyncing the box fixes for a very short time.
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user_e113d9
Visitor
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1 Message
2 years ago
DVR Not working. Won't allow to record with Red Dot button.
Scheduled shows gone w/ message "nothing scheduled for next 14 days"
On Demand not working: w/ message stating "Subscription Needed"
Resolution?
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ChitownGolf
Visitor
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11 Messages
2 years ago
Got the biggest run-around calling the support desk. They insisted that recording from the Xfinity stream app is not possible, even though I do it 3-5 times a week, kept me on the phone for nearly an hour, reiterated that scheduled recordings is not an option on the streaming app, passed it off to the “advanced” team, which sent me an automated text an hour later that everything was fixed. Either provide the service or don’t charge me for it. Oh, and if it wasn’t clear, nothing was fixed.
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user_4435f4
Visitor
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3 Messages
2 years ago
Prior post had a clue:
Xfinity button -> Settings (gear icon) -> Device Settings -> Sync DVR
This worked - so far - scheduled now back, three full red dots viewed on GUIDE
- however, cannot press red button, or info button or use guide and record a show
- description on one of these tries said "recording conflict"
Now must wait to see if it now actually records a scheduled show
- or fails
- or resorts to circle with diagonal line (ghostbuster icon)
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user_7efc25
Visitor
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1 Message
2 years ago
This solution did NOT work for me.
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Mark12547
Contributor
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26 Messages
2 years ago
Three of us on DSLReports also had the same problem in the thread, All SCHEDULED recordings disappeared this morning, now back. In my case, all scheduled recordings disappeared from the web access, from the Roku, and from the XG1v4. Dong a Synchronize on the XG1v4 did nothing. I couldn't schedule a show from the Roku. But when I attempted to schedule a series from the XG1v4 that was suppose to have already been scheduled, I didn't receive immediate add, but within a few minutes the whole schedule was back and visible on the Roku, the web browser, and on the XG1v4.
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